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Old 05-03-2016, 10:39 PM   #1
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Surround sound

The sound bar in our unit will not play the TV. The TV did not come with an owners manual and the quick guide is no help. I've read elsewhere in the FR Forum that this a common problem but I haven't found any answers. Any ideas would be appreciated.


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Old 05-04-2016, 02:47 PM   #2
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I had to go into the TV settings and turn on the audio out. Then my soundbar works but the TV speakers don't.
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Old 05-04-2016, 04:32 PM   #3
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The dealer called today and they are sending a new sound bar free of charge. While I have it out I'll be replacing the screws that hold it with Velcro. PITA to have to take the fireplace out to remove the sound bar.


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Old 05-07-2016, 10:33 PM   #4
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I am having the same issue. TV sound isn't coming through the sound bar. Did you get your new one yet and get it working?
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Old 05-09-2016, 12:22 PM   #5
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My unit came without a tv we added one and running it through the main sound system it works great. There is TV input RCA cords that come out of the tv and into the main control centre. Sound bar comes on with the tv no problem.


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Old 05-09-2016, 02:11 PM   #6
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I've read where this is a common issue with these soundbars. That's why I made sure they tried it at my PDI. We tried all different configurations to get it to work and it won't. Still waiting on the replacement unit.


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Old 06-09-2016, 01:21 PM   #7
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Humteddy... Did your replacement ever come in and did it fix it?


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Old 06-10-2016, 08:43 PM   #8
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I had the same problem with the sound bar. It wouldn't play the TV. It turned out to be a setting in the TV. I went to the audio section in the menu and if I remember right, all I had to do was turn off the speakers and it redirected the sound to the RCA outputs.
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Old 06-14-2016, 03:49 PM   #9
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I have tried changing that setting but no go. Checked all connections, tried different audio out cables etc. think only thing I didn't try was another TV to see if it is the tv or sound bar.


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Old 06-14-2016, 07:00 PM   #10
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If it is a Jensen there is a setting that is almost hidden that turns off the tv speakers and makes the audio go out the sound bar and speakers. Also, the Jensen composite cable is junk, mine broke, replace it with another.
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