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Old 07-07-2010, 08:13 AM   #11
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I had the same problem on my 2008 255RS. I phoned FR and they sent me a new set of top trolley’s - they said old style kept failing. After I looked closely, sure enough one was broke. They weren't hard to install, you just need to remove the front wood panel at the top. Now I'm trying to figure out how to adjust the box on the rollers; when closed the passenger side of the slide drops down < 1". Any thoughts? Oh yea, I also experienced a leak in the slide which occurred after the slide was left extended and tilted down. I now see delamination on the exterior rear wall of the slide.
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Old 07-07-2010, 11:00 AM   #12
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So what do you have to do to remove the wood panel? Isn't obvious to me.
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Old 07-07-2010, 11:58 AM   #13
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On my unit there is a long wooden (Stainded MDF) panel across the top of the rear slide. This has another piece wooden trim inserted into the center creating a raised molding look. Once you remove this center trim and the rosettes on the square ends you will see the phillips head screws. Remove them and the wood panel will come off. You only need to remove the top panel, the side panels can stay on. Once you get them off, FR suggested I place the slide about 50% in and 50% out so it is about in the middle. Then remove the old and screw on the new. All in all about 2 hours of work tops.
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Old 07-08-2010, 09:08 AM   #14
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Did they send you free replacements or did you have to pay for them? Ours is a 2008, we've had 1 broken trolley, so probably have the old design.
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Old 07-09-2010, 06:32 AM   #15
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I had to pay for them. I think they were about $20 each with shipping. Contrary to many other posts on other sites, FR was very good over the phone. In fact the lady I spoke to walked me through the removal of the old and the installation process for the new; she was very helpful and friendly. She would email me daily to even check on my progress.
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Old 07-09-2010, 11:24 AM   #16
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Wow! Do you have her name and contact info? Please . . .
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Old 07-15-2010, 07:27 AM   #17
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Yes, send me a privite message. Steve
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Old 07-15-2010, 05:53 PM   #18
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I couldn't find the issue or how to adjust it myself so I ended up taking it to my local dealer. They were able to adjust the trolleys and the upper track as that is where it was binding. Approx. $300 later, it works fine now.
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Old 07-20-2010, 07:16 PM   #19
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My contact was: Marla Pullen [mpullen@forestriverinc.com] She was great to deal with. Sorry for the delay, couldn't locate the email.
Steve (AKA Bittz - I've got two login's).
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Old 07-21-2010, 10:36 AM   #20
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Thanks! b
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