Reply
 
Thread Tools Display Modes
Old 07-05-2012, 10:43 PM   #1
Senior Member
 
slipf18's Avatar
 
Join Date: Dec 2011
Location: Orlando, FL
Posts: 264
Exclamation Surveyor Sport Safety Recall!!

Surveyor owners...just received a recall notice from Forest River. The manufacturer has determined that a problem exists with the routing of the propane line. The line runs along the rail towards the rear of the trailer and feeds the appliances towards the rear of the TT. The line runs directly above the U bolt on the axels. A full bounce could cause the bolt to crush and puncture the propane line, resulting in a fire. I checked mine and discovered that the bolt had indeed partially compressed and dented my propane feed. Poor design to say the least. Check with FR immediately if you suspect that you might be affected. DON'T WAIT FOR THE DELIVERY OF THE RECALL LETTER!!! This is a dangerous situation. Contact Susan Thornberg at Forest River: (574) 642-3119 ext 205. Forest River will pay for the the necessary repairs when you bring your unit to your dealer.:
__________________

__________________
2017Winnebago 2500RL, Hobie Odyssey
Aspen 5.7L HEMI V8,Tekonsha P3
Blue Ox 1500 WDH Airlift 1000# bags
Barker 3500 Tongue Jack
DW & a feisty Border Terrier named Painter
slipf18 is offline   Reply With Quote
Old 07-09-2012, 03:09 PM   #2
Junior Member
 
lami's Avatar
 
Join Date: Jan 2012
Posts: 25
Canadian Customers Beware!

I bought a Surveyor SP295 in the USA and imported into Canada following all the Transport Canada and CBSA regulations. The local dealer has refused to do the recall repair and Forest Rivers advice so far as been to take it to a dealer in the USA(6Hour drive).

Great product, very poor customer support. After two requests to speak directly to the above FR Contact Susan Thornberg, I am still waiting to speak with her personally.

This is a safety issue for my family and the family of all FR customers. Shame on FR for not wanting to get this resolved.
__________________

__________________
lami is offline   Reply With Quote
Old 07-09-2012, 03:19 PM   #3
Moderator Emeritus
 
Triguy's Avatar
 
Join Date: Aug 2010
Location: Southeast Wisconsin
Posts: 6,950
lami,
Its too bad that you will have to take it back to your original dealer (or possibly you can find another shop). This sounds like your dealer's issue, though.

Its common across the industry for a non-selling dealer to have the choice to help you or not. In this case, it seem the dealer is the holdup; not FR. Maybe I'm missing something?
__________________
Scott
DW, 3 Kids and our Goldens

2012 Shamrock 233S
2008 Toyota Sequoia 5.7L 4WD
Triguy is offline   Reply With Quote
Old 07-09-2012, 03:31 PM   #4
Junior Member
 
lami's Avatar
 
Join Date: Jan 2012
Posts: 25
Hey Scott

My point is that if FR was concerned about their customers they would put a support system in place to service their units. It is really easy to place all the blame on the local independent dealers. However this is not a regular warranty repair this is a safety recall that may result in severe injury or worse. Both parties are to blame and both are taking a risk by not taking care of their customers.

lami
__________________
lami is offline   Reply With Quote
Old 07-09-2012, 03:39 PM   #5
Moderator Emeritus
 
Triguy's Avatar
 
Join Date: Aug 2010
Location: Southeast Wisconsin
Posts: 6,950
I understand. The RV industry doesn't have the most consumer friendly dealer system and I agree it can be very frustrating if you had bought out of area. Here are some thoughts for you since you don't have a dealer willing to do the work.

1) Ask if FR can find you another dealer in your area. Have them do some legwork.

2) Check this out with FR first to make sure its okay, but find an independent service shop willing to do the recall work. They might be able to submit directly to FR or you might have to pay up front and get FR to reimburse you.

Good luck.
__________________
Scott
DW, 3 Kids and our Goldens

2012 Shamrock 233S
2008 Toyota Sequoia 5.7L 4WD
Triguy is offline   Reply With Quote
Old 07-09-2012, 03:53 PM   #6
Junior Member
 
lami's Avatar
 
Join Date: Jan 2012
Posts: 25
I have requested and done all of the above. Hopefully when Susan Thornberg returns my call we can get this resolved. If not I will post my whole story so you can see that I have done my leg work.

Thanks for your help Scott!

Lami
__________________
lami is offline   Reply With Quote
Old 07-09-2012, 04:08 PM   #7
DDC
Senior Member
 
DDC's Avatar
 
Join Date: Sep 2011
Location: Komoka Ontario
Posts: 2,363
[QUOTE I have requested and done all of the above. Hopefully when Susan Thornberg returns my call we can get this resolved. If not I will post my whole story so you can see that I have done my leg work.

Thanks for your help Scott!]

I would contact Transport Canada and let them know, just because there is a recall in the US does not mean that there is one in Canada they tend to be slow to react but will follow the leader eventually, that is probably why the dealer will not do the repair because FR will not pay them, it really does not matter that you imported the trailer as opposed to the dealer doing it. If it's dangerous un- safe in the in the US it will be in Canada too.
__________________
"Well that didn't go as expected"
2015 Chev 2500HD Highcountry Duramax
Cedar Creek Silverback 33IK
Donald&Casey cairn terrier
Rest in Peace Mary my darling wife.
Scottish by birth Canadian by time.
DDC is offline   Reply With Quote
Old 07-09-2012, 04:39 PM   #8
Junior Member
 
lami's Avatar
 
Join Date: Jan 2012
Posts: 25
I have spoke with TC and it is already a TC Recall (2012-148).

The dealer is claiming they won't look at my trailer because it is an insurance issue. They say it is not CSA approved and therefore cannot be in there shop. For $999.99 they will inspect the trailer and CSA certify it. When I called CSA and ask them about CSA certification for USA bought units they told me CSA certs. are done at the factory not by independent dealers. So someone is lying to me. Transcona Trailer sales is just trying to get their cut of a sale they weren't able to close.

I would have more respect for them if they just told me that! Like other Winnipeg dealers have.

Thanks for the advice though Don I appreciate it!

Lami
__________________
lami is offline   Reply With Quote
Old 07-09-2012, 07:11 PM   #9
Junior Member
 
hydrostream's Avatar
 
Join Date: Dec 2011
Posts: 19
I have a 220 sport had the recall done in Canada at my purchase dealer about a month ago, no problems the dealer was Campkins rv.
__________________
hydrostream is offline   Reply With Quote
Old 07-09-2012, 07:22 PM   #10
Junior Member
 
lami's Avatar
 
Join Date: Jan 2012
Posts: 25
If any one has a copy of the repair instructions Forest River provided to the dealers I would like to see it!

Thanks
Lami
__________________

__________________
lami is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Virginia Campgrounds

Reviews provided by




ForestRiverForums.com is not in any way associated with Forest River, Inc. or its associated RV manufacturing divisions.


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 09:48 PM.