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Old 08-06-2019, 08:08 AM   #1
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TV remote

I have a 2019 243RBS with the Jensen 40" TV, the remote quit working and the red light stays lit. I tried a universal remote but it doesn't recognize the TV. We were on vacation and had to use the side controls manually which is a real pain. Any suggestions appreciated, thanks.
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Old 08-06-2019, 10:12 AM   #2
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I'm of no help on the technical side; however, I can "Google" like no other!

Jensen RV Tech Support

Technical Support
Need assistance? Our Technical Support Team is here to help. To inquire about products and services found on our site, contact us by phone or e-mail, and we'll gladly assist you just as soon as we are able to. Please note that our Technical Support Team is available Monday-Friday, 7:00am - 6:00pm Eastern Time.

Need Customer Service? Click here to contact our Customer Service Team who is available
Monday-Friday, 7:00am - 6:00pm Eastern Time.


Contact us via Email
Please complete the fields below as specifically as possible. This will help to ensure the fastest and most accurate response possible.
Contact us via Phone
Call 877-305-0445 for immediate Customer Service Support and 877-845-8750 for technical assistance.
Contact us via Mail
ASA Electronics
2602 Marina Drive
Elkhart, IN 46514
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Old 08-06-2019, 10:48 AM   #3
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https://smile.amazon.com/s?k=Jensen+...f=sr_nr_p_89_2

Does your old remote look like one of the top two entries on this page?
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Old 08-06-2019, 02:02 PM   #4
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Quote:
Originally Posted by clarkbre View Post
I'm of no help on the technical side; however, I can "Google" like no other!

Jensen RV Tech Support

Technical Support
Need assistance? Our Technical Support Team is here to help. To inquire about products and services found on our site, contact us by phone or e-mail, and we'll gladly assist you just as soon as we are able to. Please note that our Technical Support Team is available Monday-Friday, 7:00am - 6:00pm Eastern Time.

Need Customer Service? Click here to contact our Customer Service Team who is available
Monday-Friday, 7:00am - 6:00pm Eastern Time.


Contact us via Email
Please complete the fields below as specifically as possible. This will help to ensure the fastest and most accurate response possible.
Contact us via Phone
Call 877-305-0445 for immediate Customer Service Support and 877-845-8750 for technical assistance.
Contact us via Mail
ASA Electronics
2602 Marina Drive
Elkhart, IN 46514

THANKS!! E-mailed customer service and they are sending a new remote out today.
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