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Old 10-24-2017, 09:05 PM   #1
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Warranty on furniture?

I went to my dealer today to report a broken sofa in our 2017 251RKS and he told me Forest River does not warranty furniture. Is this true? Our trailer is only 9 months old . . .
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Old 10-25-2017, 12:18 AM   #2
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If you are still under factory warranty, it should be covered.
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Old 10-25-2017, 06:21 AM   #3
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If you are still under factory warranty, it should be covered.
X2...I had problems with the chairs for the standalone table and they were repaired under warranty.
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Old 11-01-2017, 07:50 AM   #4
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They should repair anything in the trailer for 1 year under manufacture warranty. My dealer called me a week before my warranty was up to see if I needed anything done before the warranty was out. I had them replace the lights and bezel in the front lights in the cap, the bezels are chrome on a 2016 and they replaced both the lights and bezels to the 2017 configuration. BTY, My sofa in my 251RKS also broke where they mounted it to the floor, We replaced it with a reclining type sofa, much better.
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Old 11-01-2017, 08:17 AM   #5
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X2...I had problems with the chairs for the standalone table and they were repaired under warranty.
Our table chairs that were NOT made by F/R failed on First Use! On inspection they were assembled with fasteners/screws that were Only 1/4" inch longer then "Pocket"! I contacted F/R and sent Pics! They said they would replace them all,I decided that after a possible Long Wait and chance the Replacements would be the Same,I just removed ALL the "Pocket Screws" and used a "Kreg Pocket Hole Kit" and longer pocket screws! It took less time to do this than take all 4 chairs and 2 bar stools to a Dealer/Shipping source and "WAIT" for ?? period of time till the "Maybe SAME MFG replacements" arrive to us! I also "Glued and Screwed" the joints! Youroo!! PS I posted Pics Way Back when this was done!
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Old 11-01-2017, 08:20 AM   #6
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The problem is my dealer. He refuses to do any warranty work. Thinking about legal action . . .
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Old 11-01-2017, 01:00 PM   #7
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The problem is my dealer. He refuses to do any warranty work. Thinking about legal action . . .
Have you contacted FR?
I could understand if you didn't buy from them but if they sold it to you, they should do the warranty work.
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Old 11-01-2017, 01:29 PM   #8
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Have you contacted FR?
I could understand if you didn't buy from them but if they sold it to you, they should do the warranty work.
Contact FR. Supposedly, the dealer who sold it is suppose to do the warranty work.
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Old 11-03-2017, 11:33 AM   #9
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I contacted FR and they wanted to send me to another dealer. Not the answer I was looking for . . .
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Old 11-03-2017, 11:59 AM   #10
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If FR is sending you to another dealer, I would jump at it unless they are very far away. If your dealer refuses to do warranty work, you probably don't want them to do the work. If forced to do it it may cause more problems than you have now. This should also set the stage for any future repairs if needed. Keep the ultimate goal in mind even if it is not the way it should be.
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