Reply
 
Thread Tools Display Modes
Old 03-19-2008, 09:40 PM   #1
Junior Member
 
Join Date: Mar 2008
Posts: 5
Problem with suspension 2006 Grand Surveyor

We bought this Grand Surveyor brand new and allready put a new set of tires on the trailer. Our dealer will not waranty it because it wasn't in the first year. They say we have to contact Forest River. They have given us a number to call and we have tried for weeks all we get is an answering machine that never calls us back. Our dealer says it's not a warranty issue but the tires started to wear the first summer we used it. My husband rotated them and we should of took it back then. But not realizing what was going on we didn't. The second summer while in Canada a guy came up to us and asked us if we had any tire problems he had a brand new Grand Surveyor and had the same problem. Has anybody else out there had the same problem? The dealer is telling us just to go get an alignment which we may end up having to do but we feel this was bad from the factory and they should take care of the problem. We had a lot of minor problems when we bought the trailer that they did take care of. Is there any body that has any suggestions? Thanks Kitty
__________________

__________________
kitty is offline   Reply With Quote
Old 03-21-2008, 01:46 PM   #2
Senior Member
 
bamasurveyor's Avatar
 
Join Date: Sep 2007
Location: Montgomery, Alabama
Posts: 286
Never thought about it before, but, where would you get your trailer wheels aligned if the Dealer's service department can't do it??
__________________

__________________
John
Ted
bamasurveyor is offline   Reply With Quote
Old 03-21-2008, 07:23 PM   #3
Senior Member
 
welshman599's Avatar
 
Join Date: Oct 2006
Location: Quispamsis NB Canada
Posts: 1,026
Send a message via MSN to welshman599
Man I HATE a dealer that won't stand behind the sale and take care of the customer that gave it their business & money. What sort of tire wear are you experiencing? Inner, outer, scalloping? Here's an article from Trailer Life that touches on the problem. http://www.trailerlife.com/rvtech/cnp/cnp_tires.cfm I suppose it's like a car or truck - realignment is an owner's responsibility.
__________________
  • Salem 401-2b; 31" Sony Trinitron and two channels on the antenna.
  • Smokin' hot wife... 2 boys, 25 and 10.

83 sweet sweet days camped in 2008 - not easy in my neck of the woods!
welshman599 is offline   Reply With Quote
Old 03-21-2008, 08:00 PM   #4
Senior Member
 
Join Date: Sep 2007
Posts: 3,260
Kitty, if you have AL-KO axles here is a phone number to AL-KO 574-294-6651 and ask for Chris, he will do everything he can to help you.
__________________
rockwood06 is offline   Reply With Quote
Old 03-25-2008, 08:05 PM   #5
Junior Member
 
Join Date: Mar 2008
Posts: 5
You take it to an alignment shop just like your car. Thanks
__________________
kitty is offline   Reply With Quote
Old 03-25-2008, 08:06 PM   #6
Junior Member
 
Join Date: Mar 2008
Posts: 5
Thanks for the article.
__________________
kitty is offline   Reply With Quote
Old 03-25-2008, 08:08 PM   #7
Junior Member
 
Join Date: Mar 2008
Posts: 5
We are going to try this phone number. Not sure on the axles ours are torsion bars not leaf springs.
__________________
kitty is offline   Reply With Quote
Old 03-25-2008, 08:27 PM   #8
Senior Member
 
Join Date: Sep 2007
Posts: 3,260
Yes so are mine, there is an ID plate right on the axle.
__________________
rockwood06 is offline   Reply With Quote
Old 03-31-2008, 06:44 PM   #9
Junior Member
 
Join Date: Mar 2008
Posts: 5
We got a hold of Chris and he called our RV dealer is Michigan. They are coresponding now. Chris said they would just replace the axles. Which was great news to us. Then our dealer called us and said we would have to pay for the labor, which Chris failed to mention. Our dealer said he would call us back. We feel either Forest River or the Axle Company are responsible for this. I will let you know how it all turns out. Thanks for your help. Oh by the way the RV Dealer is giving Chris the numbers he needs. We do think the RV Dealer should of did this leg work for us. Kitty
__________________
kitty is offline   Reply With Quote
Old 04-01-2008, 12:06 PM   #10
Senior Member
 
Join Date: Sep 2007
Posts: 3,260
Yes, you should not have to pay anything, hope it all works out!
__________________

__________________
rockwood06 is offline   Reply With Quote
Reply

Tags
grand surveyor

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Virginia Campgrounds

Reviews provided by




ForestRiverForums.com is not in any way associated with Forest River, Inc. or its associated RV manufacturing divisions.


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 02:45 PM.