Reply
 
Thread Tools Display Modes
Old 04-10-2012, 06:26 PM   #1
Senior Member
 
Join Date: Aug 2011
Posts: 200
Fold out bed / couch falling apart - check yours

17rr cheap excuse for a couch that folds down from wall on 2012 model is falling apart already. Trailer has been sitting unused over winter. Has been camped in once.

Folded it up the other day and it fell apart - seems as though to save money, backing of the couch is stapled on, but no glue. Entire bottom fell off. Put it back with wood glue and screws.

FYI vinyl floor of entire camper isn't glued to plywood either.


Holy cheap, batman! Are times so tough forest river can't spend ten cents on some glue?
__________________

__________________
brookside is offline   Reply With Quote
Old 04-10-2012, 06:32 PM   #2
Phat Phrog Stunt Team
 
TURBS's Avatar
 
Join Date: Aug 2011
Location: Iowa
Posts: 34,337
since you didn't post a year isn't it still under warranty ?
__________________

__________________
TURBS is offline   Reply With Quote
Old 04-10-2012, 06:47 PM   #3
Senior Member
 
Join Date: Aug 2011
Posts: 200
Quote:
Originally Posted by f1100turbo View Post
since you didn't post a year isn't it still under warranty ?

I did post the year - again it's a 2012. Yes it's under warranty which is not worth the paper it's written on. I fixed it myself.
__________________
brookside is offline   Reply With Quote
Old 04-10-2012, 06:53 PM   #4
Phat Phrog Stunt Team
 
TURBS's Avatar
 
Join Date: Aug 2011
Location: Iowa
Posts: 34,337
sorry I did in fact miss the year my apologies .
why do you suspect warranty wouldn't cover it ?
__________________
TURBS is offline   Reply With Quote
Old 04-12-2012, 01:10 AM   #5
Senior Member
 
Join Date: Aug 2011
Posts: 200
Quote:
Originally Posted by f1100turbo View Post
sorry I did in fact miss the year my apologies .
why do you suspect warranty wouldn't cover it ?

Because I purchased my trailer from a dealer who's not a local dealer (even though the local dealers didn't stock the 17rr and wouldn't even order it for me) I've been refused warranty service as the dealers claim that you can only get service from the dealer you bought the trailer from (and they all point to forest rivers website as their grounds for this, even though it's not written in any contract I signed when I bought the thing)

If I buy a toyota in new jersey and I live in manhattan, suddenly I have no warranty? I don't think so.

It would never stand in any other industry, so why it does in this one makes no sense.

I can tell you that this is my first and last forest river product. If I would have known about this used car salesman schiester scammy attitude I would have chosen a different brand on the spot.

I guess it's buyer beware and I should have done better research .


Sorry for the rant... I do feel better though getting that off my chest.

So in a nutshell, I'll fix it myself, use the camper for a few years and move on to brighter pastures.
__________________
brookside is offline   Reply With Quote
Old 04-12-2012, 08:13 AM   #6
Moderator Emeritus
 
Join Date: Nov 2008
Location: Winston-Salem, NC
Posts: 2,381
In a nutshell, car dealerships are like fast food franchises, they have to do what the big boss says, whether they like it or not, and are forced to honor sales and specials that are forced upon them as corporate headquarters dictates.

Camper dealerships, on the other hand are independent. They are mostly family owned, just like your local garage. If you bought your Toyota in New Jersey, and take it to your local garage, (not a dealer) in Manhattan, he can refuse to work on it, warranty or not. It is HIS business, and he has the right to refuse customers.

Sorry for your troubles, and as for Forrest River products, if they didn't make a great product that a lot of people like, there wouldn't be this website. Most are happy, and very well satisfied. And if you get a different brand, you will find the same thing with warranty work, only worse, as far as buying from one dealer and EXPECTING another dealer to provide warranty coverage.
__________________
LadyWindrider
2012 Ford F250 ext. Cab 4x4
2002 Jeep Wrangler Sahara
2008 Yamaha V-Star 650 Classic

2008 Work and Play 18LT
LadyWindrider is offline   Reply With Quote
Old 04-12-2012, 11:03 AM   #7
Senior Member
 
Join Date: Aug 2011
Posts: 200
Quote:
Originally Posted by windrider View Post
In a nutshell, car dealerships are like fast food franchises, they have to do what the big boss says, whether they like it or not, and are forced to honor sales and specials that are forced upon them as corporate headquarters dictates.

Camper dealerships, on the other hand are independent. They are mostly family owned, just like your local garage. If you bought your Toyota in New Jersey, and take it to your local garage, (not a dealer) in Manhattan, he can refuse to work on it, warranty or not. It is HIS business, and he has the right to refuse customers.

Sorry for your troubles, and as for Forrest River products, if they didn't make a great product that a lot of people like, there wouldn't be this website. Most are happy, and very well satisfied. And if you get a different brand, you will find the same thing with warranty work, only worse, as far as buying from one dealer and EXPECTING another dealer to provide warranty coverage.

You're mistaken about how warranty claims are processed. It's also incorrect to assume that dealers need to take care of "their" customers when warranty work when performed on a unit purchased from any dealer pays the same as the rate is set by forest river.

I also believe that you are mistaken when stating that forest river must be so good since they manufacture so many units therefore everyone must be happy. If you spend any time on this site you can see that many people aren't happy with their units and especially the build quality. You'll also discover if you do any research on the brand that FR is considered to be at the bottom of the industry for build quality etc. FR isn't Lexus or Mercedes, they're Hyundai (Hyundai from 1985).
__________________
brookside is offline   Reply With Quote
Old 04-12-2012, 11:58 AM   #8
AKA Bluebird
 
dimurrrw's Avatar
 
Join Date: Aug 2006
Location: Charlottesville, VA
Posts: 1,061
Send a message via Yahoo to dimurrrw
It is sad to hear of your of your problems with your new unit, and of your displeasure with Forest River, etc. What a bummer! Should this lead you decide to change to a different brand, then I sincerely wish you the best of luck in finding one with a dealer/repair network that better meets your expectations. Even if you are disappointed with Forest River, it would be nice if you would let the group know what you come up with.
__________________
Happy Camping! ///// Richard D.
2006 4x4 Ford 250 SD / 2007 Flagstaff 827 FLS
One very patient wife and one furry child who travels with us. Forty-two years of trailering and camping, and I still have a blast.

dimurrrw is offline   Reply With Quote
Old 04-12-2012, 11:59 AM   #9
Member
 
Sockman's Avatar
 
Join Date: Feb 2012
Location: Quad Cities
Posts: 80
Brookside, while I agree with you on the cheap aspect of some of the items in these units, we didn't exactly pay Lexus or Mercedes money when purchasing them. Based on that, I'm willing to live with some imperfections. All in all, I'm fairly happy with mine and think I paid a decent price for what I got.

I do agree that the couch is a cheap pos as well as the mattresses they ship with. I've done some other mods, but haven't really had to "fix" much of anything. I don't have any issue with my vinyl floor.

Anyway, hope you can find a way to enjoy your camper.
__________________
2011 Wolf Pack 19DFWP
Sockman is offline   Reply With Quote
Old 04-12-2012, 12:52 PM   #10
Moderator Emeritus
 
Triguy's Avatar
 
Join Date: Aug 2010
Location: Southeast Wisconsin
Posts: 6,950
Quote:
Originally Posted by brookside View Post
You're mistaken about how warranty claims are processed. It's also incorrect to assume that dealers need to take care of "their" customers when warranty work when performed on a unit purchased from any dealer pays the same as the rate is set by forest river.

I also believe that you are mistaken when stating that forest river must be so good since they manufacture so many units therefore everyone must be happy. If you spend any time on this site you can see that many people aren't happy with their units and especially the build quality. You'll also discover if you do any research on the brand that FR is considered to be at the bottom of the industry for build quality etc. FR isn't Lexus or Mercedes, they're Hyundai (Hyundai from 1985).
I'm happy with my Forest River trailer (this is the second one). Just sayin'!

You need to understand that few people will post that on a forum because the forum is really here to help people with their trailers so you will see lots of "this broke" and "I'm unhappy", etc. But the vast majority of trailer owners spend little time on FRF or RV.net because they are happy with their product.

Secondly, all trailer manufacturers have their issues. Trust me that is not limited to only Forest River. If you had done your homework, you would realize that.

Last, Windrider was correct. The reality is that dealers usually take care of their customers first and its up to the dealer to work on a trailer bought elsewhere. Some do. Maybe most, but its a standard business practice to take care of buying-customers first.
__________________

__________________
Scott
DW, 3 Kids and our Goldens

2012 Shamrock 233S
2008 Toyota Sequoia 5.7L 4WD
Triguy is offline   Reply With Quote
Reply

Tags
bed

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Virginia Campgrounds

Reviews provided by




ForestRiverForums.com is not in any way associated with Forest River, Inc. or its associated RV manufacturing divisions.


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 04:52 AM.