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Old 01-22-2014, 02:26 PM   #11
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You can't compare a Bentley to a Toyota.

2006 roo 23b
99 Silverado xtra cab with 4.8 and tow package
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Old 01-22-2014, 02:34 PM   #12
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I don't think I will be a returning FR customer. I'll give someone else a chance to disappoint me.
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Old 01-22-2014, 02:44 PM   #13
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How can they get away with conducting business this way? I'm in the automotive collision repair business and have never seen anything like it. I raised enough cane with the first issues and time delays on taking delivery that the dealer reimbursed me for my first two payments and threw in several things for the trouble. They have tried to make it right. Now the battle turns to dealing with FR. I sent an email yesterday, putting some heat on the representative, just waiting for a response. I'm hoping they will work with me, if not I'm already prepared to involve outside parties, you know, the BBB and such. I hope it won't come to that.
If you are to the point of feeling that you "hope" it will not come to that...it probably has.

A few years ago I had issues with a purchase (non-RV) but substantial. I was at the point I perceive you are and retained counsel. For a initial outlay of several hundred bucks, which resulted in a couple of communiques from my lawyer to the builder. Result: I not only got what I asked for, but compensation for time/expenses/inconvenience plus the builder paid my legal expenses.

Mind you I had a good paper trail of the issues and broken promises involved, but if you have similar documentation....and a initial consult is often Pro Bono.
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Old 01-22-2014, 02:51 PM   #14
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I don't think I will be a returning FR customer. I'll give someone else a chance to disappoint me.
Just a thought...often it is NOT the Manufacturer but the dealer. I agree with others that this is often the weak point in the link.

We have 4 (maybe 5 or 6) RV dealers in the North Alabama area - 3 here in town. I would not send my worst enemy to any of them! We drive 100 miles south to Dandy RV because they KNOW what Customer Service is - and YES we would only take our unit to them for service (even though we have an extended warranty).

SO, if you do trade in you MAY want to look elsewhere before you buy again (my 2 cents worth)
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Old 01-22-2014, 03:02 PM   #15
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You can't compare a Bentley to a Toyota.

2006 roo 23b
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you are correct sir! a Toyota has far fewer problems and retains a higher percentage of its MSRP when it comes time to trade.
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Old 01-22-2014, 03:10 PM   #16
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I don't think I will be a returning FR customer. I'll give someone else a chance to disappoint me.
2 summers ago my wife and I decided we had had it with home ownership , so we sold it and moved into our RV and lived at Fort Wilderness from June until Oct. before deciding we wanted a house again, the point is in 4 months you meet a lot of people at Disney's campground due to the nature of vacations, and not one new owner of any brand that I met had good things to say about initial quality no matter what manufacturer. As a matter of fact my good friend who has been at the Fort now for over 4 years bought a new DRV with a MSRP of 150,000 and had it delivered directly to the Fort. it arrived with over 50,000 in warranty issues , water was leaking out of every pipe and opening , DRV paid for her to stay at another site for 2 months in her motorhome while they repaired it, to this day it still has problems. so I would not assume your problems are a FR only issue.
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Old 01-22-2014, 03:44 PM   #17
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you are correct sir! a Toyota has far fewer problems and retains a higher percentage of its MSRP when it comes time to trade.
I'll second that!
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Old 01-22-2014, 04:08 PM   #18
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major repairs

We had major issues with the floor in our 829fkss Flagstaff. FR picked it up, repaired it and returned it to us in good time. They did a fantastic job on the replacement. They also repaired several items that we did not request. They replaced the fire extinguisher bracket that was broken when our chair shifted during a trip. They repaired the stove vent. They removed the front window, repositioned and sealed it. Kudos to FR for doing such a great job.
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Old 01-22-2014, 04:23 PM   #19
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829fkss

I have to add that before the Flagstaff, we bought a Holiday Rambler TT. It was an 829RL. We traded it after just 2.5 years of arguing with Monaco and the dealer. Absolutely the worst trailer we ever owned, over 30 defects both minor and major.. When Sunline went belly up, it was a sad day. I have never heard anything bad about any sunline trailer built before 2004. In 2004 an investment group bought the company and ran it into the ground. They cheapened everything. Needless to say, three years later they closed the doors.
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Old 01-22-2014, 05:04 PM   #20
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We had major issues with the floor in our 829fkss Flagstaff. FR picked it up, repaired it and returned it to us in good time. They did a fantastic job on the replacement. They also repaired several items that we did not request. They replaced the fire extinguisher bracket that was broken when our chair shifted during a trip. They repaired the stove vent. They removed the front window, repositioned and sealed it. Kudos to FR for doing such a great job.
yes they repaired many things on mine during the rebuild that I did not bother to mention as I thought them trivial , but the fact remains these things should have never left the factory. they count on people not using the RV much during the warranty period so minor things get overlooked , every RV that I have bought I have made it a point to use it a lot at first and create a list of everything, if more people would pursue even the minor items FR would soon change as warranty charges would kill them. Many on here state they would rather fix the small stuff themselves, well that solves nothing for QC on future units. As far as cheaping out FR is approaching the top on that item, my Aviator had an MSRP of 90,000, for a TT ! and the fabrics are cheap, the couch is cheap, but I do have a 1000 watt sony surround system , in a 34' TT !!!. there was no thought to how people would actually use this unit, there is a pantry that when pulled out you have to be on the correct side to get what you want as it blocks the hallway. the upper cabinets are curved making it impossible for anyone taller than 4' to wash dishes. oh well enough about my albatross , again good luck with yours
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