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Old 09-24-2015, 09:40 PM   #1
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Taking trailer back to factory

Its official now,the 315wp has to go back because "the issues are not repairable at the dealer level".Today I get the call from FR to bring it down,drop it off (feb 1 2016) and they will call me as to when I must pick it up.Has anyone else had to pull thier unit 300+ miles,drop it,go back home (300+ miles) wait for a call to pick it up,then run another 600+ miles to bring it back? All warranty items.
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Old 09-24-2015, 09:46 PM   #2
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this says alot about the RV industry. It's fairly common for a unit to go back to the factory. In NO OTHER industry does this happen. Service techs for anything else are smart enough and trained enough to fix anything that could happen.
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Old 09-24-2015, 09:59 PM   #3
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I have a camping buddy that had taken his back twice from Atlanta ha to Elkhart Indiana. His selling dealer couldn't fix the 5er after it sat there for three months. He now takes it to the factory because he knows they will fix it correctly.
I will never buy from cw after hearing from his experience.
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Old 09-24-2015, 10:04 PM   #4
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So,when you pick it up , do you get a pdi,or just hook up and go? Ive got a pretty long list,
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Old 09-24-2015, 11:14 PM   #5
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Plus you have to tow it in Indiana in the snowy weather. That sucks.
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Old 09-24-2015, 11:15 PM   #6
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On another thread they picked the trailer up and dropped it off. Don't remember the thread.
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Old 09-24-2015, 11:15 PM   #7
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Forest River that is.
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Old 09-24-2015, 11:54 PM   #8
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Worst part is that we had winter almost figured out,alabama and fla. I guess we sit in snow another year.
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Old 09-25-2015, 12:00 AM   #9
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My sabre went back to the factory twice (3 times if you want to include the Goshen rally). Both of the times Palomino/FR paid to have my fiver transported to and from the factory. It also was not that long of a wait to get it in. I did wait a few weeks for them to clear other units. Climb the managerial ladder with Cherokee and you will likely get some more help. Inform them of your plans that are being disrupted, they may get able to help you out. On the other hand, if you go to deliver and pick it up, you know how your rig is travelling instead of someone flying down the highway with it. You can also look it over and make sure everything is repaired to our standards. Just some options available to you.
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Old 09-25-2015, 06:32 AM   #10
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I left my Cedar Creek at the factory after the FROG Rally and went back a couple of weeks later to pick ii up, other option was to set something up at home thru the dealer to fix, figured factory was the best choice.
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