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Old 07-10-2008, 12:48 AM   #11
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Location: Eureka, Illinois
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So, having been just about three weeks now I again contacted the dealer today. He has informed me that they are waiting for parts from Forest river. These are the parts that Becky Miller the forest river rep told me she would expedite the shipping....it has been a week since they were ordered. Way to go Becky, looks like she will be getting a call in the morning to call her out on her lies.

The dealer also informed me that the lift motor for the jacks was burned out. So we need to add a new motor to the ever growing list. I will have to see if there is any backup available in case this happens while out camping.

We have also been looking at some other brands of trailers, found a raptor that we are going to consider once this trailer of ours is finished. Not sure if I can stand to have the thing back after all of this.

We are still pretty peeved about having missed another week outing and keeping the fingers crossed that it is done before 8-1 so we can take off for 2 weeks. If not I may purchase the Raptor and take off, god help me!!!
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Old 07-11-2008, 03:37 PM   #12
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When dealer says unit is finally done, maybe tell him you can't wait and will be there with your attorney to pdi the camper and repairs? Honestly, I really emphathize with your experience and hope all works out in future. As far as other manuf. go-I just heard WW and Ragin? are going under and have shut their doors. No warranties for those owners, I wonder?
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Old 07-14-2008, 01:59 PM   #13
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The Final Battle

I spoke to the dealer in litchfield friday afternoon to find out the parts were NOT there. I spoke to Becky Miller and she told me they were shipped via roadway instead of ups. So the delivery time were be later. This really mad me even worse off as I had just spoke to her previuosly the day before and she assured me these would be sent and recieved the next day by the dealer.

I told Becky that I was going to contact my attorney at which point she said our conversation was done. Hmmm, I buy a trailer that they made poorly, it costs me time and extra cash and our conversation is done....ok, no problem. I asked for her legal counsels name, again....she hung up.

Wow what great customer service!

I reeived a call about 30 minutes later from Mike.....I have to look his last name up, sorry. Mike tells me he is the head of the Cherokee division. He said he was looking at my history folder on the trailer and asked what he could do to help....DUH....Ok, how about get the parts to the dealer, teach your people some professional customer service skills and pay me for my time!

Mike called the dealer and authorized him to take parts off another new unit on his lot to get mine up and going so I could have it Saturday. He said he instructed them to go ahead and work overtime and he would pay for it.

I reeived a call 2 hours later from the dealer to inform me my trailer was ready for pick up. Mike did call me Saturday to make sure my trailer reapirs were complete and to my satisfaction. He aslo said Forest river" was committed to total customer satisfaction" sounds like junk to mebut, the botom line is it is repaired and I now have my trailer back at home. We can proceed with our vacation plans and will be leaving this week thanks to Mike.

I sure hope nothing else goes wrong however given the record of this trailer, we are going to look at another company. Would I nuy another one...NO. I do appreciate the effort Mike made to speak to the dealer and get this unit back on the road for us.

As a business owner myself I would expect a company to provide excellent customer service. Money isn't always what we look at when it comes to closing the deal.
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Old 07-14-2008, 03:31 PM   #14
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Man you have really gone thru some crap with your TH. I noticed that you were looking at a Raptor. Well I will tell you that my riding buddy bought a 35 foot Raptor brand new and he has had many issues with his. To name a few The generator only runs for 30 minutes and dies, the AC only works once and awhile, the heat only works once and awhile. Of cource they dont work when its above 80 and below 50 outside. These problems still exist after 3 years. He gave up on the dealer. Thye could never find anything wrong when he took it in for service. So I guess what im saying is it does not seem to matter who is making it as much as who is willing to fix it with out the hassel and in a timely fashion. Its kinda like the grass is greener on the other side. Hopefully your TH is fixed and ready to give you decent service. Good luck.
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Old 11-17-2008, 12:40 AM   #15
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BR, methinks you made the FR warranty dept. crap list with your complaints. They seem to make arguers jump thro hoops to get issues settled. That is a Poor attitude with the economy and sales going into the dumper. In addition, they don't seem to appreciate that we buyers LOVE their product, we just want everything to work as promised. We are their unsung advertisers, they should be jumping thro hoops to keep us selling their products. Oh well, good luck to you.
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Old 11-17-2008, 10:25 AM   #16
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I`ve had no issues with my Cherokee 32B except of course for the Concertone!

BTW I purchased mine from Pontiac RV. which is 2 hours from my house. best dealer excperience i`ve had! I too could have taken it to another dealer but the bottom line is unless your nice to the dealer you want to take it to they don`t have to work on it. same goes for car dealers. We bend over backwards for the nice polite customers and the ones that whine and complain and argue we will do very little if anything for, because nothing will ever make them happy! sorry but thats just the way it is. ask any one in PR!
On the Concertone issue it was replaced once by the dealer. a year later it went out again. I called FR and they sent me another one to replace the bad one. no questions asked! it`s sounds as though you had an attitude right off the bat with them. if that is the case that will get you nowhere fast. I was polite right away, they apologized and sent out the new one, I had it it in 3 days.

Good luck!
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