Good on you for trying help someone in need.
However....the owner’s Equinox with a message of “Power steering issue” on the DIC display, may not have anything to do with the dead battery they suffered.
You did not mention what year the Equinox was. If it was a 2018 or newer, there are now significant differences between models with a variety of engines and transmissions that can and cannot be towed.
Have they towed before without incident?
Did they follow procedures in their owners manual for towing, if allowed?
Agreed, certain versions of Equinox have electric power steering versus hydraulic, however, why the question as to whether the wheels would not turn with a dead battery?
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Ken and Terry
2018 Sunseeker 2430S-CD, nicely modified and carried by a 2017 Ford E450 Sport
Former Georgetown 330TS owner for 10 years with more mods than I can count, pushed by our 2017 GMC Terrain
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