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Old 11-13-2010, 09:52 AM   #11
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Can someone with inside knowledge tell me why local dealers aren't required to do all warranty work in their franchise agreement by the manufacturer regardless of where the RV was bought? I know the manufacturer probably won't pay the dealers absurd regular labor rate. But in every franchise agreement there should be a provision to cover all and any warranty claims regardless of origin.

Can you imagine what a mess the auto industry would be if they only serviced their own local sales and refused outside warranty work? Well for one thing congress would be all over them, have a hearing and pass a law by Friday.
intersting point but local ford/lincoln dlr from whom i have purchased5 new vehicles in 7 year all higher end ,all maintance on the vehicles says sorry we dont do mh not even oil changes, they want my wife mark lt they continually tell us top dollar have customers waiting ya think they might just wanna sell one more new auto. i will rethink my next ford/lincoln car and service b4 they get my cash
brianj
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Old 11-13-2010, 10:08 AM   #12
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intersting point but local ford/lincoln dlr from whom i have purchased5 new vehicles in 7 year all higher end ,all maintance on the vehicles says sorry we dont do mh not even oil changes, they want my wife mark lt they continually tell us top dollar have customers waiting ya think they might just wanna sell one more new auto. i will rethink my next ford/lincoln car and service b4 they get my cash
brianj
Brian, you have such a way with words.
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Old 11-13-2010, 10:15 AM   #13
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Brian, you have such a way with words.
ya but i realize sometimes not a good way
i tend to write as i speak and this is what ya get
brianj
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Old 11-13-2010, 10:37 AM   #14
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We have a GT 350TS on order which we expect to take delivery of in a few weeks. I did most of my research online and vistited the local dealer to tour the units they had in stock. After I made the best deal I thought I could with an online dealer I told the online dealer that I would show the offer to my local dealer as I felt they had unwittingly made an investment the sale as well. I told the online dealer that I would likely being getting back to them with an order. Much to my surprise the local dealer came to the table with an offer that was close enough. I called the online dealer back to thank them for all the help they gave me while doing my research. The local dealer made quite a bit less than normal on this deal but at least they made something for their investment and I will be able to depend on them for service (I hope).

Mike
I went to an online dealer and got a quote for the unit I wanted, checked out a stock unit at a dealer several hours away, then went to my local dealer. After an expected warning from the salesman about "online dealers", they came back with an offer that was close, and I took it. The threat from Forest River to drop the dealer came a few days later. I have had a long-time service connection with this dealer, and I made a point of it during our conversations, so both the dealer and I have a strong interest in how this scenario plays out.
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Old 11-13-2010, 10:43 AM   #15
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I went to an online dealer and got a quote for the unit I wanted, checked out a stock unit at a dealer several hours away, then went to my local dealer. After an expected warning from the salesman about "online dealers", they came back with an offer that was close, and I took it. The threat from Forest River to drop the dealer came a few days later. I have had a long-time service connection with this dealer, and I made a point of it during our conversations, so both the dealer and I have a strong interest in how this scenario plays out.
which dlr was threatend w/warning
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Old 11-13-2010, 10:57 AM   #16
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I went to an online dealer and got a quote for the unit I wanted, checked out a stock unit at a dealer several hours away, then went to my local dealer. After an expected warning from the salesman about "online dealers", they came back with an offer that was close, and I took it. The threat from Forest River to drop the dealer came a few days later. I have had a long-time service connection with this dealer, and I made a point of it during our conversations, so both the dealer and I have a strong interest in how this scenario plays out.
What's the connection between your purchase and FR threat to drop the dealer? I'm missing something here.
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Old 11-13-2010, 11:08 AM   #17
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There is no connection, the timing is just coincidence, but I wanted (and obtained) assurances from FR that service would be covered before telling the dealer to go ahead.
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Old 11-13-2010, 06:33 PM   #18
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In time the online dealers may become less and less a factor in the market place. I am sure pricing in the marketplace is already more competitive. Here in Canada the prices that most dealers charge for their products are unbelievable. I purchased a TT in 05 from RVW and saved over 12K over the price quoted by a local dealer.

I own a business and get quite annoyed when a potential customer takes the benefit of our knowledge and experiance in choosing a product and/or service and then uses our knowledge and experiance to buy the same product and/or service from another firm because of a small extra discount. That is why after I was quoted from RVW in 05 I gave the local dealer a chance to sell me the same product. They flatley refused to deal. That is why I was so surprised that they were willing to deal with me on the purchase of the Georgetown.
Things had changed since 2005 however and they are now proud to state that they had yet to lose a deal to a US online retailer. In time they will have to generally lower their prices to keep their local market share. The online dealers will of course not be able to offer the same level of service and will likely fade away in time.

Mike
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Old 12-03-2010, 10:12 AM   #19
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Having dealt on both ends of the equation myself (not RVs) in the past when a customer wants to have a price that leaves me no margin I'm not interested in the business as in the long run I won't make money on service, etc either as they will try to nickel and dime me to death on everything I do.

As a customer I want the best deal and when I have trouble I want to be able to go some place I am both respected and feel being treated well. Online does only one part and many people already see that.

If we all bought from online dealers where would we go for service? The online dealer has no trouble discounting so hard as he doesn't have stock (or very limited) and the units stay typically for a very short time - so financing does not really bother them. However your local dealer has a huge inventory that is financed by the bank and they are asking him to pay interest on the units (just like when you finance).

So in the end we bought locally because the prise difference was reasonable for me and the little bit I felt I would save (considering going to pick it up) wasn't worth it at all.

Reiner
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Old 12-03-2010, 01:20 PM   #20
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Having dealt on both ends of the equation myself (not RVs) in the past when a customer wants to have a price that leaves me no margin I'm not interested in the business as in the long run I won't make money on service, etc ] either as they will try to nickel and dime me to death on everything I do.

As a customer I want the best deal and when I have trouble I want to be able to go some place I am both respected and feel being treated well. Online does only one part and many people already see that.

If we all bought from online dealers where would we go for service? The online dealer has no trouble discounting so hard as he doesn't have stock (or very limited) and the units stay typically for a very short time - so financing does not really bother them. However your local dealer has a huge inventory that is financed by the bank and they are asking him to pay interest on the units (just like when you finance).

So in the end we bought locally because the prise difference was reasonable for me and the little bit I felt I would save (considering going to pick it up) wasn't worth it at all.

Reiner
times 2 twice
the quality and service are long remembered after the few bux saved are forgotten

brianj
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