Private Messages to Factory Reps (at least this one)
I have no problem with Private Messages, but please use them only for information that needs to remain private (Personal details, specific unique situations, etc).
If you have a product question, please post it in the forum. That way other users can benefit from the answer to the question via searches and user feedback. If you have a question, chances are someone else will have the same question.
PLEASE do not send questions via Private Message, my inbox fills up too quickly. Post questions in the forum as a new thread so that other users can benefit from the answers. Use Private Messages for sensitive information only (VIN, Contact info or things you do not want the public to see).