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Old 06-12-2013, 04:21 PM   #1
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Join Date: Jun 2012
Posts: 5
Stairs "clicking" when they open

Hi Guys,

I have a Georgetown 2012 351DS and up I've had no issues but this one stumps me. When I open the door and the stairs extend they click loudly upon full extension for a few seconds sounds like 5-6 cycles. Once the clicking stops, they are fine to use and retract without issue or noise.

I've tried searching but havent found a solution so I thought I'd see if anyone here has had a similar issue. Our dealer is over an hour away so I'd prefer not to have to make the trip if this is something that I can take care of myself.

Thanks in advance for your help.

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Old 06-21-2013, 10:11 AM   #2
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Join Date: Oct 2011
Posts: 90
I had the same issue never found out what it was.But when I went back to the factory for other repairs they replaced the steps saying it was a safety issue.

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Old 06-21-2013, 11:52 AM   #3
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Join Date: Jun 2012
Posts: 5
I just took it in ..
  • the control module appeared to be fine
  • the gears appeared to be fine
  • the motor appeared to work fine
After looking at it for 3-4 hours they threw in a new motor and it worked like a charm .. probably misaligned gears. In the end, I decided that it was cheaper just to throw a new motor in there, especially because they reduced the 4 hour charge to under an hour of labour ;-) ...

I'm just glad it works now.
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