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Old 02-24-2014, 06:43 PM   #1
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Brand new W&P freeze damage from the Dealer!

I really thought my first post after picking up my new 2014 Work and Play 18EC would be more joyful. Less than 14 hours after purchasing my unit it has been determined it was not winterized on the lot at the dealer. After much finger pointing and denial, they said they "guess it could have happened". Okay, so now my question is: How can I ensure everything will be repaired in one visit? I do not want to leave there without knowing the water heater, water pump, and fixtures are operational. I need to know what I may be overlooking? What are some of the other items that may have been damaged in temperatures below zero? Thank you for any advise.
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Old 02-24-2014, 06:48 PM   #2
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Brought home new and damaged W&P 18EC

I cannot even post a picture, my luck is so crappy. Says "invalid file"
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Old 02-24-2014, 06:58 PM   #3
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I would not even pull it to the front of the office much less home until EVERYTHING was checked under pressure.
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Old 02-24-2014, 06:59 PM   #4
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I'm curious...how was it determined the unit wasn't winterized?
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Old 02-24-2014, 07:01 PM   #5
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The only way to really tell if everything is working is to use everything. Fill it full of water, turn on the pump and use every faucet, toilet, sink and shower you have. Then let the pump pressurize the lines and let it sit. If the pump starts pumping for any reason at all you have a leak!

Even turn the hot water tank on and make sure it gets hot and that it gets to where it's going hot.

Only way you are going to know.


Good Luck.
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Old 02-24-2014, 07:25 PM   #6
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Check all tanks,they don't need pressure,just water. Youroo!!
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Old 02-24-2014, 07:31 PM   #7
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Teamfour,

The young man doing the walk around with us just happened to check the freshwater tank. He drained it and a lot of water ran out. He mistakenly thought "the other guy in the shop" must have filled it to do a systems check. Well, we said that was dumb because now we will have to rewinterize it (winter is not over by a long shot). The next morning we emptied the grey and black lines, no pink stuff came out. Then, as we were running the antifreeze through all the lines, the pink antifreeze was coming out of places it shouldn't; i.e. faucet handles, behind the shower fiberglass fitting.

I immediately called the dealer. "The other guy in the shop" said he did not fill it with water, so they conceded it must have somehow been overlooked. That means it had been sitting on their lot not winterized for how long?

Thank you everyone for your help!
The worst part is speaking to the owner of the rv dealer. The first few minutes of the conversation starts out with denial and what I must be doing wrong. So condescending!
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Old 02-24-2014, 07:37 PM   #8
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Duplicate threads merged.

How are you trying to upload a picture?
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Old 02-24-2014, 07:41 PM   #9
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abby8242, that is awful. I hope you get it resolved!
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Old 02-24-2014, 07:41 PM   #10
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Yes, in hindsight, I wish I would have insisted on the water system check. The dealer said they normally do, but in Febuary the tempertures are too frigid to be a reasonable option. Yeah, thanks.
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