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Old 09-10-2014, 04:41 PM   #1
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Problem with toy hauler since new and forest river won't call me back about it.

I bought a new toy hauler a few years ago and the decals on the side split right away and a black gooey stuff started coming out of my roof. I called them once and they said the guy was on vacation. This was last year. Called them again this year and no response. I only use this camper a few times a year so it is not an emergancy but I really think they should fix it. I bought it new so I would have a nice camper and it looks like crap now. Two thumbs down with forest river customer service. Bob baker
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Old 09-10-2014, 05:02 PM   #2
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Sorry to hear this. Who is Bob Barker?

In general I find that the longer of time period that goes by the less chance of getting something taken care of. With that said I do understand about buying a new unit and wanting it to look like one.
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Old 09-10-2014, 05:14 PM   #3
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I am bob baker. I don't know where you see bob barker. I think he was the guy on let's make a deal, or maybe that was monte hall
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Old 09-10-2014, 05:18 PM   #4
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Originally Posted by Bobbyanddebbie View Post
I bought a new toy hauler a few years ago and the decals on the side split right away and a black gooey stuff started coming out of my roof. I called them once and they said the guy was on vacation. This was last year. Called them again this year and no response. I only use this camper a few times a year so it is not an emergancy but I really think they should fix it. I bought it new so I would have a nice camper and it looks like crap now. Two thumbs down with forest river customer service. Bob baker [moderator edit].
You say you bought it a "few" years ago, how many years is that exactly and what year is your camper? Who did you call, your dealer or Forest River? If you had this problem last year and the guy was on vacation, why did you wait an entire year to call again? If you only use this camper a few times a year, do you keep up with the maintenance on it? There are many questions that need some answers in order for anyone here to help you. If your problems are an appearance issue, we may be able to help. I'm not sure what type of "black goo" could possibly be coming off your roof.
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Old 09-10-2014, 06:07 PM   #5
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You say you bought it a "few" years ago, how many years is that exactly and what year is your camper? Who did you call, your dealer or Forest River? If you had this problem last year and the guy was on vacation, why did you wait an entire year to call again? If you only use this camper a few times a year, do you keep up with the maintenance on it? There are many questions that need some answers in order for anyone here to help you. If your problems are an appearance issue, we may be able to help. I'm not sure what type of "black goo" could possibly be coming off your roof.
I called forest river not my dealer. It is a 2012. The reason I waited a year to call is out sight out of mind. I have three farms, own a tool business that keeps me on the road 40 weeks a year , own an antique shop, and have rental properties. So that's why it is not on my mind . What does maintenance have to do with the stickers coming off. But in answer to your question I have a camper place winterized it each year and clean the fridge and fix a lp leak. I guess guess that would be keeping up on main thence.the black goo is where the silver metal is curved from the roof to the sides of the trailer. It looks like tar that was put under the metal to water proof it. It has only come down on one side. And the problems are only an appearance issue. The few problems that were really problems I got taken care of right away. My wife loves the trailer because she has three dogs and handicap scooters that she takes with us when we use it. I just thought the decals should not of split like they did, and the black goo is causing streaks down the side. If you have any other questions please feel free to call me. I will try to answer all questions
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Old 09-10-2014, 06:44 PM   #6
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The bad news is the stickers may or may not still be available. They change often & the manufacturers do not keep but so many. Their cracking is an industry wide problem. I know several people that have had their trailer stickers removed & the graphics painted back on.

Good Luck but I have a feeling the being 3 model years old you many not have too much luck. We have been fighting Subaru over engine heads on a three year old car that went bad after the dealer worked on it & we are not happy with their response. Looks like it is going to the scrap yard. Cheaper than fixing it.

Hope you have better luck!!!!!!

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Old 09-10-2014, 06:57 PM   #7
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The bad news is the stickers may or may not still be available. They change often & the manufacturers do not keep but so many. Their cracking is an industry wide problem. I know several people that have had their trailer stickers removed & the graphics painted back on.

Good Luck but I have a feeling the being 3 model years old you many not have too much luck. We have been fighting Subaru over engine heads on a three year old car that went bad after the dealer worked on it & we are not happy with their response. Looks like it is going to the scrap yard. Cheaper than fixing it.

Hope you have better luck!!!!!!

Thanks oaklevel, I am not concerned with getting the same stickers but I think they should take the old ones off and put something on there. I think forest rivers builds a great trailer but they do have a few problems
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Old 09-10-2014, 07:32 PM   #8
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The black gooey stuff coming out of roof might concern me more then stickers coming off.
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Old 09-10-2014, 07:45 PM   #9
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First of welcome to the forum. Second I wouldn't publish my phone number on a open forum. If you can't remove it maybe you can ask a moderator do it for you. PM's work great for contact info.
Third no mater how busy you are a year between phone calls is a long time. You are now the owner of a three year old RV that us out if warranty. Keep After them and you might get some help but I wouldn't count in it. If they don't help you out try a body shop. I don't think it would cost all that much to have it painted or just take off the graphics. I like the plain caps better than the stickers.


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Old 09-10-2014, 08:14 PM   #10
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I called forest river not my dealer. It is a 2012. The reason I waited a year to call is out sight out of mind. I have three farms, own a tool business that keeps me on the road 40 weeks a year , own an antique shop, and have rental properties. So that's why it is not on my mind . What does maintenance have to do with the stickers coming off. But in answer to your question I have a camper place winterized it each year and clean the fridge and fix a lp leak. I guess guess that would be keeping up on main thence.the black goo is where the silver metal is curved from the roof to the sides of the trailer. It looks like tar that was put under the metal to water proof it. It has only come down on one side. And the problems are only an appearance issue. The few problems that were really problems I got taken care of right away. My wife loves the trailer because she has three dogs and handicap scooters that she takes with us when we use it. I just thought the decals should not of split like they did, and the black goo is causing streaks down the side. If you have any other questions please feel free to call me. I will try to answer all questions
I understand the whole "being busy", but if it's "out of sight, out of mind", sometimes we have to accept our faults and deal with the consequences. As for the "black goo, tar like substance", I am not familiar, nor have I heard of, with any type of sealant that FR uses that would cause that type of "oozing". The reason I asked of maintenance is, some have tend to let their rigs sit an entire year without washing, checking seals, etc. Not sure where you are located, but some areas of the south have high heat and strong UV rays that tend to damage the vinyl stickers much quicker. This is where a good UV protectant should be applied, to keep the vinyl graphics from drying out. Pictures of the "goo" may help to identify the problem.
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