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Old 08-10-2014, 06:20 AM   #1
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What the heck is taking so long

I've asked and they tell me they are waiting on parts. My TH has been at a local Dealership for 6 weeks for repair and fixes that were from the factory when I bought it brand new. I have a preplanned trip starting next Thursday and it wasn't a concern 6 weeks ago but now I'm gettin antsy. Sorry just venting that I've made 2 payments on an invisible TH that I may not have back in time for a huge group gathering in a Georgia swamp 8(
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Old 08-10-2014, 07:59 AM   #2
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Contact your dealer tomorrow!
If it was usable without the warranty repairs when you bought it
Tell them you'll be there TUESDAY to borrowing your TH for a couple of weeks.

They're too busy doing PDI's on RV's they've sold but haven't received any money to work on yours!!!

ab&jb
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Old 08-10-2014, 08:31 AM   #3
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You never know how long the dealer is going to take to repair your unit what with ordering parts, getting approval from Forest River etc. That's why I always wait until winter to take it in when possible.
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Old 08-10-2014, 07:43 PM   #4
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Good plan but winter is prime campin time in Florida 8)
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Old 08-16-2014, 12:22 PM   #5
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rblack22... I feel you pain... our unit was delivered August 14 2013... it has been back to our dealer THREE times (maybe 4) for repairs... this time they have had it 7 weeks... and still waiting for parts. Total of 16 week this year we could not use our WP25ULA!! Needless to say we are rather pissed with both FR and the dealer.
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Old 08-16-2014, 12:54 PM   #6
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I dropped mine off July 23rd, it was two weeks before they even looked at it, another week before they submitted the requisition Friday morning.

I told them that I'm picking it up on Sept. 2nd. I reminded them of that when I called to find out what's going on and they assured me it was going to be fine. I'm going to give them one more week before I get irritating.

I come from the auto service world, there's simply no excuse, busy or not. A bit of management would go a long way towards fixing this kind of complaint.

So did they get yours fixed and ready?
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Old 08-16-2014, 01:03 PM   #7
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SKnight...yep I feel your pain! Dealer tells me it FR getting the parts to the dealer. I am not so sure of that!
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Old 08-16-2014, 01:27 PM   #8
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That's what concerns me, it's really easy to blame being slow on the time to get parts.

I went from the repair side to the parts supply side. They don't want to try pulling that with me, I know reality better than they do.

The cure would be very easy and I did this as a shop foreman. Early mornings is diagnostic time. Repairs left over from the night before can wait an hour so that you can check something out and get parts ordered. Order your parts, then finish fixing the current project. You're not wasting time to check it out, then waiting two weeks for parts. There's simply no excuse for it to wait two weeks before it's even checked out.

I'm going to give them until Thursday to call me, then I'm going to walk in, bypass service and hit the general manager. Let him explain to me why it's taking so long when I gave them a clear deadline which they said was no issue.
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Old 08-16-2014, 01:54 PM   #9
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Camping Queen
Make a phone call and get it going.
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Old 08-16-2014, 02:40 PM   #10
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Hey Deb... I did and its still taking too long. I am writing a nastygram to FR and to the dealer. We are so dissapointed in our new trailer.
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