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08-10-2014, 05:20 AM
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#1
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Senior Member
Join Date: Jul 2012
Posts: 236
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What the heck is taking so long
I've asked and they tell me they are waiting on parts. My TH has been at a local Dealership for 6 weeks for repair and fixes that were from the factory when I bought it brand new. I have a preplanned trip starting next Thursday and it wasn't a concern 6 weeks ago but now I'm gettin antsy. Sorry just venting that I've made 2 payments on an invisible TH that I may not have back in time for a huge group gathering in a Georgia swamp 8(
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08-10-2014, 06:59 AM
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#2
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Senior Member
Join Date: Dec 2011
Posts: 548
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Contact your dealer tomorrow!
If it was usable without the warranty repairs when you bought it
Tell them you'll be there TUESDAY to borrowing your TH for a couple of weeks.
They're too busy doing PDI's on RV's they've sold but haven't received any money to work on yours!!!
ab&jb
__________________
2012 Georgetown 360
SHE wanted "a new motorhome"
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08-10-2014, 07:31 AM
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#3
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Senior Member
Join Date: Jan 2012
Location: Independence, Kansas
Posts: 755
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You never know how long the dealer is going to take to repair your unit what with ordering parts, getting approval from Forest River etc. That's why I always wait until winter to take it in when possible.
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08-10-2014, 06:43 PM
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#4
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Senior Member
Join Date: Jul 2012
Posts: 236
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Good plan but winter is prime campin time in Florida 8)
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08-16-2014, 11:22 AM
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#5
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itch'n to road trip
Join Date: Jun 2010
Location: North Georgia Mountains-Jasper GA.
Posts: 957
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rblack22... I feel you pain... our unit was delivered August 14 2013... it has been back to our dealer THREE times (maybe 4) for repairs... this time they have had it 7 weeks... and still waiting for parts. Total of 16 week this year we could not use our WP25ULA!! Needless to say we are rather pissed with both FR and the dealer.
__________________
2012 Ford F-250 King Ranch Super Crew Cab 4x4
2014 Work & Play 25ULA
Paula Drake, Ken Cooksey, Sunny Delight, Valor & Scarlet Begonia
Jasper Ga.
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08-16-2014, 11:54 AM
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#6
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Senior Member
Join Date: Feb 2014
Posts: 1,428
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I dropped mine off July 23rd, it was two weeks before they even looked at it, another week before they submitted the requisition Friday morning.
I told them that I'm picking it up on Sept. 2nd. I reminded them of that when I called to find out what's going on and they assured me it was going to be fine. I'm going to give them one more week before I get irritating.
I come from the auto service world, there's simply no excuse, busy or not. A bit of management would go a long way towards fixing this kind of complaint.
So did they get yours fixed and ready?
__________________
Now-2014 Sierra 346RETS 5er BUB
Then-2002 Keystone Springdale 286RLDS TT
Nights camped in 2014-28, 2015-127, 2016-10
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08-16-2014, 12:03 PM
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#7
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itch'n to road trip
Join Date: Jun 2010
Location: North Georgia Mountains-Jasper GA.
Posts: 957
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SKnight...yep I feel your pain! Dealer tells me it FR getting the parts to the dealer. I am not so sure of that!
__________________
2012 Ford F-250 King Ranch Super Crew Cab 4x4
2014 Work & Play 25ULA
Paula Drake, Ken Cooksey, Sunny Delight, Valor & Scarlet Begonia
Jasper Ga.
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08-16-2014, 12:27 PM
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#8
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Senior Member
Join Date: Feb 2014
Posts: 1,428
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That's what concerns me, it's really easy to blame being slow on the time to get parts.
I went from the repair side to the parts supply side. They don't want to try pulling that with me, I know reality better than they do.
The cure would be very easy and I did this as a shop foreman. Early mornings is diagnostic time. Repairs left over from the night before can wait an hour so that you can check something out and get parts ordered. Order your parts, then finish fixing the current project. You're not wasting time to check it out, then waiting two weeks for parts. There's simply no excuse for it to wait two weeks before it's even checked out.
I'm going to give them until Thursday to call me, then I'm going to walk in, bypass service and hit the general manager. Let him explain to me why it's taking so long when I gave them a clear deadline which they said was no issue.
__________________
Now-2014 Sierra 346RETS 5er BUB
Then-2002 Keystone Springdale 286RLDS TT
Nights camped in 2014-28, 2015-127, 2016-10
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08-16-2014, 12:54 PM
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#9
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Senior Member
Join Date: Jan 2012
Location: Texas
Posts: 1,015
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Camping Queen
Make a phone call and get it going.
__________________
Deb and Phil
Anna Belle
2016 Toyota Tundra
2011 Greywolf 26rl
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08-16-2014, 01:40 PM
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#10
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itch'n to road trip
Join Date: Jun 2010
Location: North Georgia Mountains-Jasper GA.
Posts: 957
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Hey Deb... I did and its still taking too long. I am writing a nastygram to FR and to the dealer. We are so dissapointed in our new trailer.
__________________
2012 Ford F-250 King Ranch Super Crew Cab 4x4
2014 Work & Play 25ULA
Paula Drake, Ken Cooksey, Sunny Delight, Valor & Scarlet Begonia
Jasper Ga.
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08-16-2014, 02:27 PM
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#11
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Camper Less Camping
Join Date: Apr 2012
Location: NW
Posts: 3,642
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Quote:
Originally Posted by rblack22
Good plan but winter is prime campin time in Florida 8)
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X2!!!
__________________
2013 Sabre 32RCTS-6 (sold)
Family of 4 whose always on the GEAUX!
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08-16-2014, 03:09 PM
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#12
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Senior Member
Join Date: Jul 2012
Posts: 236
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Yup we started the 8th week today. Not to mention all my friends are enjoying our long planned camping trip in Georgia this weekend and I'm sittin on my azz at home 8(
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08-16-2014, 03:10 PM
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#13
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Senior Member
Join Date: Jul 2014
Location: MA
Posts: 1,830
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It sure takes the joy out of getting a new unit. It totally amazes me that the RV industry operates this way.
My opinion is that I expect to do every repair I can handle myself and only hope that the dealer will let me swap a part out that is broken. So if a WH or A/C does not work, then I hope they would let me give them the broken one and they would hand me the new one. I hear so many horror stories of incompetent service Techs, I just as well NOT have them touch my camper.
Not sure if the above is possible as FR may only pay them if they do it personally. I just do not know as I have never had to worry about it. YET!!!!
Vin.
__________________
2015 HW296
2006 HW256 (previous pup)
2013 Chevy Tahoe
Equalizer WDH 10000#
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08-16-2014, 03:21 PM
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#14
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itch'n to road trip
Join Date: Jun 2010
Location: North Georgia Mountains-Jasper GA.
Posts: 957
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The last time our unit was at the dealer, they ripped the steps off! Lord only know what they have done this time! :O
__________________
2012 Ford F-250 King Ranch Super Crew Cab 4x4
2014 Work & Play 25ULA
Paula Drake, Ken Cooksey, Sunny Delight, Valor & Scarlet Begonia
Jasper Ga.
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08-16-2014, 06:27 PM
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#15
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Senior Member
Join Date: Feb 2014
Posts: 1,428
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We're going to see how the self repair bit goes after this. I went by today "Because I needed something out of it" which I did, but it worked. My repair order is sitting on the parts managers desk, waiting to get called in.
I asked if they're going to make it, I was assured that they were. I'm going to give it until Thursday then I'll probably end up being a horses tail.
Three and a half weeks just to order parts.
__________________
Now-2014 Sierra 346RETS 5er BUB
Then-2002 Keystone Springdale 286RLDS TT
Nights camped in 2014-28, 2015-127, 2016-10
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