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Old 10-05-2015, 09:41 AM   #41
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I walked into a Trailer and one of the closet cabinet doors was warped. The dealer said that was probably in spec and would not do anything to fix it. The other problem was the bedroom door was 1" smaller width wise or the door frame was 1" wider than the door. The door latch button didn't even come close to the strike plate. Dealer said they would fix that.
Why wouldn't a dealer fix things right away before selling them is beyond me. We will never go back to that dealer or ever buy anything from them.
I think quality control is absent from production, anything wrong will have to be fix by the dealers.
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Old 10-05-2015, 10:55 AM   #42
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How do you know when a dealer is lying? "The dealer said..."
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Old 10-05-2015, 10:59 AM   #43
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Earl, this is just like the auto industry. When you go and look at a new car and see it has scratches or a small ding, they won't fix it until they have a sale.
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Old 10-05-2015, 11:13 AM   #44
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My new truck had a small dimple new the edge of the drivers door. You can't see it straight on but notice it looking down the side in the light. The dealer said they would do more damage to repair. They would have to sand down the drivers door and rear passenger to blend it and it will probably discolor later. I guess I will just leave it alone, probably get another dent to match it later anyway.
There were some stains on the chrome bumper I haven't been able to rub out with all kinds of polish and cleaner. I guess just call that a beauty mark : )
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Old 10-05-2015, 01:26 PM   #45
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We had some minor fit and finish issues just make sure anything you see they write it down, don't let them rush you thought the PDI to sign their papers, they will or should fix everything


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Old 10-05-2015, 02:25 PM   #46
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My wife has eyes like a hawk : )
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Old 10-05-2015, 03:14 PM   #47
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Quote:
Originally Posted by AlariWild View Post
Rockwood is supposed to be the best of the best in this market.
Not sure where you got that idea.

I'm a fan of my Roo and have had positive dealings regarding warranty issues.
But I wouldn't say they're the Best of the Best.
IMHO, FR hybrids are a little behind Jayco and Starcraft hybrids in quality and fit/finish.
I consider Jayco/Starcraft as the best in this. This is based on my personal inspections of all brands and reading posts on various Hybrid forums for the past 12 years.

But Roos/Shamrocks are a close second.

Where Roo/Shamrock hybrids excel is in the variety of floorplans and continuing to to innovate.
Remember, they were first with the 3 bed hybrid, the 233. Then they were first with the 3 bed hybrid with a slideout, the 233S. Both of these were copied by other manufacturers.
Now they're the first with a hybrid that has opposing slideouts, the 23IKSS.
And now they've tweaked the venerable 23SS floorplan with the new 23WS.
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Old 10-05-2015, 09:54 PM   #48
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We looked at Starcraft and Jayco's when we bought our Roo, and felt the Roo was much higher quality than either of them. That's why we bought the Roo!

Doesn't mean you won't have issues, though.
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Old 10-05-2015, 10:04 PM   #49
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Jayco bought out Starcraft 6 years ago.
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Old 10-05-2015, 10:42 PM   #50
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So it looks like we are going with a 2016 with the previous floorplan. We found a couple of campers that had the options we wanted. The one we are going with is 14 hours away in Arkansas. We will be putting a deposit on it tomorrow. It was a tuff decision. There was a Shamrock in Tallahassee, but it only has a 13.5K BTU A/C, and in Florida I really want a 15K. Plus we have never been in a Shamrock before and haven't see the colors in person. The pictures sometimes can be deceiving do to poor lighting or camera quality.

So with that being said, I am really interested in hearing how well roo's hold up in the long run.

Thanks
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