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Old 04-24-2018, 08:25 PM   #1
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24ws on order, dealership questions

So I’ve had a 24ws on order since February 17 and have been having troubles getting a delivery date from the dealership. They’ve been great on almost everything else, but for some reason they just seems completely clueless about when we can expect our camper.

Is this typical? I’ve not called real often, first sontact was mid March, late March, and last Friday and still get the same answer: it’s on order, they are coming in soon and once it does we will call you. I’m not in a super hurry but we are getting excited to get it, and looking forward to the first trip.

The dealership has good reviews, they have been decent with us in the ordering process and have a rock bottom price I’ve not seen anywhere else but this is pissing me off a bit.

Anyone run into this?

Also, is ours going to be a 2018 or 2019 model? Our rider form shows 2018 but I see 2019’s are what’s hitting dealerships right now.
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Old 04-24-2018, 11:44 PM   #2
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good chance it will be a 2019... and I think at this time of year the dealerships are at the mercy of factory production... you do know that RV sales are increasing at over 10% a year making it hard to produce all that are ordered over the late winter RV shows ?

Did money exchange hands??? contracts signed? If so then I think you may be getting some word soon. I would give them until mid-May personally...

plan your trips now and get some reservations before the campgrounds are sold out... especially on weekends
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Old 04-25-2018, 12:13 AM   #3
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They make these things in batches. A week of one model, another week of another model. I'd expect at least 8 weeks. I ordered my 2016 Mini Lite 2503S on Feb 28, 2015. It arrived the 1st week of June. It was a 2016 model.

I'm guessing they started making 2019 models about 2 months ago.

You're calling isn't going to make it come any faster.
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Old 04-25-2018, 06:51 AM   #4
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Thanks for the info, I do appreciate the help.

@rsdata Contracts have been signed, financing has been taken care of and a deposit has been placed but nothing more than that. I’m aware of the increase in sales, and it makes sense that it’s taking the full time they told us it might. I’d start looking elsewhere but our quoted price and OTD on the contract is well under even what RVW was able to do.

And while we have several reservations in already, it’s hard to do more until we know when it’s going to get delivered, if it’s even going to be ready to take delivery and if we are going to have any issues with it that will keep us from using it for a while mid season. Based on what I have been reading around here with “China Bomb” tires, poor construction and things being installed wrong, I’ll be surprised if it doesn’t blow up on the way home!!! (I’m being a bit sarcastic, I may be new here but am very familiar with forums being filled with negativity, but I am still cautious)

@rockfordroo, I also get what you’re saying and understand the process these things are made in. And I also get calling (3 times in two months isn’t really all that much on a $25K purchase, I don’t think) isn’t making it come any faster, it just brings to light that knowing and hearing absolutely nothing for two months makes it impossible to plan a summer that’s far too short up here already.

Maybe my question wasn’t asked properly as I get the timeframe this order may take but what I don’t get is the absolutely zero idea the dealership has on even when or if they are hitting production, and absolutely zero idea on when it may arrive and absolutely zero desire to call me back with any info on when, where, how or even if it will ever show up. And every time I did call I was told they were going to call FR for an update and never got a call back or any real info on it, hence the multiple calls.

If I order a car or truck, I get emailed updates, calls from the dealership updating me, I know when it hits the production line, when it’s done and when when it’ll be delivered. I know nothing about this build execpt it’ll be here sometime between the order on February 17th, with a build time of anywhere between 8-12 weeks, and maybe never. I’m not looking for real time updates but a rough idea what’s up would help. And what if they decide not to build this model anymore?

I have a popup to sell, storage to arrange, trips to plan, can’t do any of that until I have the new one in hand.

Just wondering if that’s simply how it is or if I shoukd be pushing the dealership harder.
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Old 04-25-2018, 07:13 AM   #5
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Quote:
Originally Posted by Miweber929 View Post
So Iíve had a 24ws on order since February 17 and have been having troubles getting a delivery date from the dealership. Theyíve been great on almost everything else, but for some reason they just seems completely clueless about when we can expect our camper.

Is this typical? Iíve not called real often, first sontact was mid March, late March, and last Friday and still get the same answer: itís on order, they are coming in soon and once it does we will call you. Iím not in a super hurry but we are getting excited to get it, and looking forward to the first trip.

The dealership has good reviews, they have been decent with us in the ordering process and have a rock bottom price Iíve not seen anywhere else but this is pissing me off a bit.

Anyone run into this?

Also, is ours going to be a 2018 or 2019 model? Our rider form shows 2018 but I see 2019ís are whatís hitting dealerships right now.


X2
We ordered on Feb. 19th and they said 8-12 weeks which Iím going to figure the longest which is no big deal. But an email, a call, a hi how are you from the dealer would be nice. Yes it is a big purchase and have a lot of money down and even if they donít know anything a hello would be nice.
Oh well, wouldnít have been able to go due to weather anyway and we have things going on every weekend till June 2 so hopefully it will be in before that.
I sure have learned a lot on this forum in the mean time.

Only problem is the longer it is and the more I learn and read the more Amazon gets my money...
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Old 04-25-2018, 10:23 AM   #6
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Originally Posted by Miweber929 View Post

If I order a car or truck, I get emailed updates, calls from the dealership updating me, I know when it hits the production line, when itís done and when when itíll be delivered. I know nothing about this build execpt itíll be here sometime between the order on February 17th, with a build time of anywhere between 8-12 weeks, and maybe never. Iím not looking for real time updates but a rough idea whatís up would help. And what if they decide not to build this model anymore?
You will only continue to be frustrated if keep trying to compare the Auto industry to the RV industry.
They operate completely different from each other.

The only things that they have in common, is that they both manufacturer things with wheels and sell them at dealerships.
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Old 04-25-2018, 10:40 AM   #7
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You will only continue to be frustrated if keep trying to compare the Auto industry to the RV industry.
They operate completely different from each other.

The only things that they have in common, is that they both manufacturer things with wheels and sell them at dealerships.
I've see you write this before and I completely understand; using the analogy of a car purchase was simply that, an analogy. I'm not new to the camping/rv life, just new to buying something from them brand new.

Again, I am not looking for real-time updates, just wondering why there is simply zero information available to me on this process and the dealership seems to be in the dark as much as I am as to when and even if the thing is showing up.

Is that an industry thing?

A manufacturer thing?

A dealership thing?

Weird that this is simply accepted.
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Old 04-25-2018, 10:41 AM   #8
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X2
Only problem is the longer it is and the more I learn and read the more Amazon gets my money...
Same here!!!! My garage is filling with the things we "need" I keep reading about on here.
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Old 04-25-2018, 11:55 AM   #9
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I've see you write this before and I completely understand; using the analogy of a car purchase was simply that, an analogy. I'm not new to the camping/rv life, just new to buying something from them brand new.

Again, I am not looking for real-time updates, just wondering why there is simply zero information available to me on this process and the dealership seems to be in the dark as much as I am as to when and even if the thing is showing up.

Is that an industry thing?

A manufacturer thing?

A dealership thing?

Weird that this is simply accepted.
Not making any excuses for your dealer or the industry as a whole.

We dealers get a VIN# once the unit is scheduled for production. Until then we can call till we are blue in the face and we will still have no idea when it will be built. Once we have a VIN# it is usually about 3 -4 weeks before we see it. No comfort to you I'm sure, but, we have had trailers on order for stock since last Sept. that we have yet to receive VIN #s for! Retail orders (yours) go in front of stock orders.

We try to stay in touch with our customers during the order process. But, no news to report is not a fun call to make. Not that a call shouldn't be made.

I'm sure your dealer is no happier than you are about the time it is taking.
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Old 04-25-2018, 12:16 PM   #10
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I ordered my MBS2400WS 1st of November, took delivery Friday January 13, 2017. It's been nothing but a pleasure ever since !!
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