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Old 05-10-2012, 02:35 PM   #1
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8 Days and already a problem!

Hey Everyone!

Well, we just our first hard rain since getting the Roo home. I have been installing modifications to it this week (shelves in the closet, towel rack, toilet paper holder, etc) so I went out to give a thorough inspection of the bunkends, window seals, etc. I end up finding water droplets in the shower and on the floor of the bathroom!

I found a trickle of water coming from the skylight fixture. I took off the inside cover piece and water rained down on me. Not happy....

I dried it all up with a towell and tried to determine where it was originating from. Couldnt tell so I went on the roof for a look. I found a hairline crack in the skylight! I couldnt believe this little crack made such a mess! It looks as though someone at the factory torqued the screw down too hard and cracked the edge. The crack grew to about 2 inches long up the plastic.

My local dealer is a @#%& (no, he really, really is) and told me angrily to me face that he "ain't gonna work on no campers bought from someplace up north..... Rockwood don't pay enough for me to waste my time!"

So... I am on my own. I called FR and they were great. They are sending out a new skylight with instructions on how to replace the old one. In the meantime, I dried everything up and have put a strip of "100 mph tape" (heavy duty duct tape in civilian terms) over the crack until I can replace.

Not happy, but I will get through it. Could be worse...

James
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Old 05-10-2012, 02:45 PM   #2
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Sorry to hear about that James. At least you caught it early!

I'm afraid that your experience with the local dealer not wanting to help is all too common and the one really big risk to buying outside your locale.

But, not every dealer will do that. There might be others in your area happy to work on warranty items (you have to hunt for them).

Of course, being handy helps a lot too

BTW - I don't recall, did you sign up for the 2nd year warranty ($150) from Forest River?
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Old 05-10-2012, 02:51 PM   #3
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Ask you contact at FR if they know of any dealers in your area that will work on your camper.
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Old 05-10-2012, 02:56 PM   #4
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Triguy: I did, indeed, purchase the 2'nd year warranty.

tentcamper1: The only dealer close to me is the one that refuses. The closest after that is 2 hours away. If I had a BIG problem (like my slide quit working or bunkends leaking) then I would pull it to them, but... since I'm handy, I'll give this repair a try myself. At least I KNOW when I am done that it will be put back together correctly and not "slopped" together. Yes... I have THAT much distrust in other men to work on my things, cars especially.

Take care,

James
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Old 05-10-2012, 03:53 PM   #5
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Quote:
Originally Posted by DSN46 View Post

In the meantime, I dried everything up and have put a strip of "100 mph tape" (heavy duty duct tape in civilian terms) over the crack until I can replace.

Not happy, but I will get through it. Could be worse...

James
I once fixed a kitchen pipe with a papertowel and "100 mph" tape .. you know the good green kind! Held for months until my DH returned from Korea!
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Old 05-10-2012, 04:05 PM   #6
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DSN46,

If only your experience with your dealer was unique.
I bought local and had similar issues.
They do it because they can.
If enough folks stop going to them, they will fold.
However I just had a PM discussion on parts with an FR rep.
Out of warranty parts costing more than 50 dollars can't be shipped to a retail customer. They will ship to a local shop who can do the work.
Why not to you? Still not happy with the answer to that one.
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Old 05-10-2012, 07:14 PM   #7
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I once fixed a kitchen pipe with a papertowel and "100 mph" tape .. you know the good green kind! Held for months until my DH returned from Korea!
Oh yes.... I know the "green kind" very well! In my unit, it had the duty of holding together everything from Hummer mirrors to canvas covers on the back of 5 ton tactical trucks.... great stuff!!
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Old 05-10-2012, 07:21 PM   #8
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DSN46,

If only your experience with your dealer was unique.
I bought local and had similar issues.
They do it because they can.
If enough folks stop going to them, they will fold.
However I just had a PM discussion on parts with an FR rep.
Out of warranty parts costing more than 50 dollars can't be shipped to a retail customer. They will ship to a local shop who can do the work.
Why not to you? Still not happy with the answer to that one.
Herk,
It is funny you should mention your PM conversation. While on the phone with the warranty guy, he asked me why I couldn't have it repaired locally. I told him the story and he asked if he could give my info to the higher ups at FR. He said that FR execs have had about enough of the game being played by their "certified dealers" and at this year's dealer conference, they are going to tell dealers that if they want to continue refusing service to those who have bought FR products (no matter where they bought them), then FR will discontinue the relationship with them.

He said that it came from upstairs that when people complain about local dealers refusing service, the warranty reps were to ask if they could send the info up the chain of command.

I suppose we'll see who cuts their nose off to spite their own face first....the dealerships, or the execs at FR.

James
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Old 05-10-2012, 08:14 PM   #9
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Another good addition to your fix it tool box is Rescue Tape. If you don't have a roll or two of these in your rig get some. It is something else. Between duct tape and this stuff there's not much you can't fix.
Rescue Tape - World's #1 Brand of Silicone Tape!
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Old 05-10-2012, 08:17 PM   #10
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Quote:
Originally Posted by DSN46 View Post
Herk,
It is funny you should mention your PM conversation. While on the phone with the warranty guy, he asked me why I couldn't have it repaired locally. I told him the story and he asked if he could give my info to the higher ups at FR. He said that FR execs have had about enough of the game being played by their "certified dealers" and at this year's dealer conference, they are going to tell dealers that if they want to continue refusing service to those who have bought FR products (no matter where they bought them), then FR will discontinue the relationship with them.

He said that it came from upstairs that when people complain about local dealers refusing service, the warranty reps were to ask if they could send the info up the chain of command.

I suppose we'll see who cuts their nose off to spite their own face first....the dealerships, or the execs at FR.

James
God Bless Them and I hope it does some good.
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