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Old 01-28-2015, 08:27 PM   #11
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Good Luck

If your lawyer is any help, I would LOVE his/her name and number. Understand your frustration. Been there doing that. Had our 2014 Wildcat since last april been in the shop for 6 months of the time we have had it.
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Old 01-28-2015, 11:00 PM   #12
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From previous threads and other sites, from what i have seen, I think they will take care of you.

I definitely would not mention the lawyer either-unless it gets to that point.

I bet it probably should have been a factory repair.

Good luck, keep us updated.

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Old 01-29-2015, 05:42 PM   #13
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I contacted FR using their contacts list on the FR web site. I tried calling all the numbers listed but everyone said they were busy and to leave a message. I emailed them instead and received a reply the same day. In your case I would recommend using email only so you have a record of all correspondence. Good luck.
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Old 01-29-2015, 05:56 PM   #14
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E mail is the best way to go. One thing I don't understand is why you are just now getting a hold of FR? You have a very bad dealer and after sitting for six months they didn't fix the problem. Thats wrong on so many levels. I would never leave my rig at a dealer for more than a few days. If it's longer than that I want to see every day them working on it. After a few visits and no work it is coming home and an e mail to FR to see what they suggest. There is no excuse for this. E mail allows FR to send copies to other employees and things move much faster. A phone call just slows things down.
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Old 01-29-2015, 09:58 PM   #15
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I have found the best way to contact them is by starting to call them 5 minutes before they open at 8:00am. Also, since they are represented by territory, try calling a West Coast rep or a Midwest rep. They seem to answer or return calls vs. the eastern rep.
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Old 01-29-2015, 10:48 PM   #16
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Click image for larger version

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I've talked to this gentleman and he replaced both bunk doors out of warranty for bent hinged. Seems to be a nice guy .


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Old 01-31-2015, 09:52 AM   #17
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Quote:
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I've talked to this gentleman and he replaced both bunk doors out of warranty for bent hinged. Seems to be a nice guy .


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Great - thank you for the resource
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Old 02-08-2015, 05:35 PM   #18
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same issue

I have a 2012 21DK with the same issue. The water isn't AS bad, but same issue none the less
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Old 02-08-2015, 10:35 PM   #19
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I have a 2012 21DK with the same issue. The water isn't AS bad, but same issue none the less
Unfortunately, you bought a used unit, whereas the OP bought a new unit. He has things covered under a factory warranty.
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Old 02-09-2015, 12:06 PM   #20
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Unfortunately, you bought a used unit, whereas the OP bought a new unit. He has things covered under a factory warranty.
Bikendan, are you able to get units fixed/repaired at the Goshen rally if you not the original owner?
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