I was the 2nd owner of my Roo so I had no factory warranty when this happened to me. Greg Rollins agreed to send me replacement bunk door "cores" at their cost. I just had to pay for labor for the installation at a local dealer.
It's unfortunate that I had the problem in the first place, but I was very satisfied with FR's goodwill gesture since I was the 2nd owner and they didn't have to do anything for me. My next unit will be a FR product.
2011 Rockwood Signature Ultra Lite 8293SS, 12K Equal-i-zer
2016 Ford F-250 XLT SuperCrew, 6.2L, 4x4, 6'9" bed, 3.73
2010 Rockwood Roo 23SS (2012 - 2014)
2009 Ford F-150 XLT SuperCrew, 5.4L, 4x4, 5'6" bed (2012 - 2016)