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Old 01-27-2015, 11:26 AM   #1
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Anyone Know The Best Way To Contact forest River

It saddens me to finally admit our 2014 233s roo is a melon...

Have had it less than a year and it leaks more than the titanic - which has caused significant damage (including de-lamination on the side).

Does anyone know the best way to contact forest river directly? They would be shameful on how bad this camper has been - I am actually speaking to an attorney next week to see if there is any type of lemon law protection we can file under.

Here are a few pics of what my camper looked like after sitting at the dealership to fix the leaks -- got the call "Yes sir, everything has been fixed and there are no more leaks" ... yea right.

Really hoping Forest River checks these threads --- this is a very shameful experience. Hope they make it right.

Here is the "Fixed" water leak (note brand new mattresses that had been sitting in puddles of water)



Here is SOME of the water damage from the leaks (the wood is rotted out) - also was "fixed"

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Old 01-27-2015, 11:31 AM   #2
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Here's a link that might help....

Forest River RV Contact Us - Forest River, Inc.

ROO

SALES

Brett DoberenzPhone574) 642-2640Fax574) 642-2611Email: bdoberenz@forestriverinc.com
SERVICE

Mark AkinsPhone574) 642-0368Fax574) 970-4954Email: makins@forestriverinc.com Roger BeilerPhone574) 642-8931Fax574) 970-6881Email: rbeiler@forestriverinc.com Jason DreierPhone574) 642-5165Fax574) 642-2633Email: jdreier@forestriverinc.com Chris HollowellPhone574) 642-8943Fax574) 970-4948Email: chollowell@forestriverinc.com Fred YoderPhone: (574) 642-5166 Fax: (574) 970-4972 Email: fyoder@forestriverinc.com
COMPANY ADDRESS

Rockwood

201 West Elm Street
Millersburg, IN 46543
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Old 01-27-2015, 12:03 PM   #3
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Unreal - not sure what the issue is. Did they replace the tenting, the doors, and the seals?


Certainly seems like you need to go over the dealer and deal with FR. This looks more like a job for the factory. When you contact them, don't mention a word about lawyers. Not saying don't contact one, just don't mention it to them. Most companies have a formal policy that they won't continue to work with you if you are in the process of taking legal action against them.


Might be a long shot, but try asking them to buy it back. Never hurts to ask. Otherwise, I guess last resort is see if they will pick up the tab to transport it back to the factory and re-build it.


Hopefully you can find a sympathetic ear at the factory - no reason for those kinds of leaks and the dealer doesn't seem to have any solution.
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Old 01-27-2015, 03:26 PM   #4
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i believe Gregg Rollins is still the Roo warranty person.

email him at grollins@forestriverinc.com

email is the best way to contact someone.
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Old 01-27-2015, 03:35 PM   #5
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E-mail can also be used in most court cases if that ever comes to that.also as hard as it may be stay calm ,cool ,and collected.
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Old 01-28-2015, 10:24 AM   #6
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Quote:
Originally Posted by bikendan View Post
i believe Gregg Rollins is still the Roo warranty person.

email him at grollins@forestriverinc.com

email is the best way to contact someone.

Thanks for the info...
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Old 01-28-2015, 01:01 PM   #7
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Good advice on email

I very much agree with those who recommend using email for contact as much as possible. Last year I told a contractor (by email) who was doing a major job for us that I would have to get an attorney if he did not complete the job as guaranteed.

He emailed that he had not made the promises I claimed.

I sent him copies of all our emails, including his written promises.

The next email I got was an apology and promise to complete the work immediately. . .which he did.
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Old 01-28-2015, 01:03 PM   #8
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Stay cool- be VERY polite but firm. Ask what they can do for you. Again - don't mention lawsuit or lawyer. Don't threaten!!!

Good luck - keep us all informed of your outcome.
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Old 01-28-2015, 03:02 PM   #9
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Good luck--I sure hope FR makes this right.
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Old 01-28-2015, 06:08 PM   #10
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Here's a name Kevin Stratton 574-206-7611 email KStratton@forestriverinc.com I used him when I had warranty issues.
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