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Old 08-23-2013, 01:29 PM   #1
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Apology to forum

Looking at some/most of my responses on the Roo forums I realize I may have let my emotions run away. When we purchased our new Roo 233S we bought new because we just didn't want the headache of buying used. We looked around for some time and because we like to travel and knowing I had a brand new 1500 Chevy for pulling the Roo line seemed like the way to go. We waited and when it finally arrived we were thrilled. We looked over all the paperwork, what to do and what not to do and did as instructed in the manual. The first rain storm we got after "seasoning" rain came in the seams. Mattresses wet. Honestly we were mad but after reading this forum gave it more time. It did seem to slow down after a few storms or at least be enough for us to just wrap a towel under the curved pole which is where the most water was coming in. I raise my hand and say (always have) that two weeks ago I believe I made a mistake and some canvass was stuck in a seam when I closed a bunk and water poured in. This has not happened again. A few days ago the weather was nice and we had some bird...stains on the canvas so I washed them. That night we had another bad storm and rain came in all the seams again. We ended up pulling out mattress and sleeping on the floor.
Can anyone see why we are so frustrated? We have yet to have one Weekend with peace. I fixed the vent problem in the refrigerator a few Weeks ago so at least that's one I don't have to worry about.
I will certainly take back my comment on all Roo's being junk. I do believe more quality control should go into their product. If I offended anyone I apologize. I wish everyone luck with whatever campers they may have. If mine didn't leak we would love it.
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Old 08-23-2013, 01:33 PM   #2
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You are allowed to vent, it helps others that might be having or had the same problem!!
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Old 08-23-2013, 03:39 PM   #3
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I would rather know the truth. Thx for sharing.
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Old 08-23-2013, 03:56 PM   #4
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I feel your frustration. On my third trailer now. Did more research on this one than ever before. Drove 3 hours from home to buy it. More trouble with this one in 3 months than the 8 combined years with the first 2. But just about got it fixed up and enjoy every trip.
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Old 08-23-2013, 04:55 PM   #5
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Venting is good. I hope you get all the problems sorted out..!
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Old 08-23-2013, 06:38 PM   #6
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Who hasn't said something remiss out of frustration?! If its your first time welcome to the club. Stick with your Roo and the issues you describe will get worked out. All of them have a fix. A pain for sure. I've had some annoying issues with mine as well but thats another thread. At times I've second guessed my choice and even gone so far as to look at other possible TT, trade in value, and what kind of $$ I could get if I lit it on fire! -j/k- I know this that if you are looking for a resource to help deal with issues that come along with whatever camper you end up with you cant find a better bunch of people anywhere. The quick responses from those who have diverse experiences and limitless knowledge is priceless.
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Old 08-23-2013, 07:06 PM   #7
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No problems with any if your posts! If you can't post what you want on a forum within reason because of a fear of upsetting a few people than its not really an open forum ! I enjoy reading each and every post weather I agree with the post or not. No worries ... And I'm a roo owner !!
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Old 08-23-2013, 08:08 PM   #8
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If the Roo is leaking at seams try seam sealant. It is the same you would use on a tent. Most leaks in tent material is through the stitching and not the fabric. The seam sealant will help seal the area around the stitching and the fabric. Hope this helps with the leaking problem.
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Old 08-23-2013, 09:47 PM   #9
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The manual on my last trailer said to use a wax candle on the inside seams....never leaked, so I never tried it. I've heard that will help seal, though.
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Old 08-23-2013, 10:05 PM   #10
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Quote:
Originally Posted by theroo2 View Post
Looking at some/most of my responses on the Roo forums I realize I may have let my emotions run away. When we purchased our new Roo 233S we bought new because we just didn't want the headache of buying used. We looked around for some time and because we like to travel and knowing I had a brand new 1500 Chevy for pulling the Roo line seemed like the way to go. We waited and when it finally arrived we were thrilled. We looked over all the paperwork, what to do and what not to do and did as instructed in the manual. The first rain storm we got after "seasoning" rain came in the seams. Mattresses wet. Honestly we were mad but after reading this forum gave it more time. It did seem to slow down after a few storms or at least be enough for us to just wrap a towel under the curved pole which is where the most water was coming in. I raise my hand and say (always have) that two weeks ago I believe I made a mistake and some canvass was stuck in a seam when I closed a bunk and water poured in. This has not happened again. A few days ago the weather was nice and we had some bird...stains on the canvas so I washed them. That night we had another bad storm and rain came in all the seams again. We ended up pulling out mattress and sleeping on the floor.
Can anyone see why we are so frustrated? We have yet to have one Weekend with peace. I fixed the vent problem in the refrigerator a few Weeks ago so at least that's one I don't have to worry about.
I will certainly take back my comment on all Roo's being junk. I do believe more quality control should go into their product. If I offended anyone I apologize. I wish everyone luck with whatever campers they may have. If mine didn't leak we would love it.
Thanks for the apology (not due!). You didn't state any offensive comments/information. I would also have been quite upset over the issues you experienced. Warranties are wonderful, if you can find a competent service agent. I would suggest you exercise your warranty rights and be persistent and if necessary, a frequent visitor to your service center. I have another model and it had numerous defects when delivered. I was VERY persistent with my dealer and after four months of ownership, it appears to be repaired. It will all be corrected and you will have many enjoyable days of using the new trailer. We all go through the "fix it" period!!!!
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