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Old 03-09-2016, 03:09 PM   #11
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Latches

We have the same on our Roo 233s not happy with them as it seems not to be tight enough, and we did find a leak in the center as there was not enough pressure to seal the bunk all the way around having it looked at as soon as i get the cover off.
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Old 03-09-2016, 03:47 PM   #12
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I know mine are like yours and it freaked me out at first too. I have never had one come open and they seal great. While I would prefer it was the old style latch, I wouldn't worry too much about it.
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Old 03-09-2016, 04:00 PM   #13
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Thanks,

I am feeling better now that I know my initial response was not unique! Suppose there must be a 10 step program to recover from my latch fear.

On to the next opportunity ....
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Old 03-09-2016, 07:00 PM   #14
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What were the other issues that kept you from bringing it home?
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Old 03-09-2016, 09:25 PM   #15
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Well it was a long story, we ended up being at the dealer for 4 hours before we finally left without the Roo 233S

It started with the sales person stating she had bad news. Our camper was just damaged. The rain storm here in the Houston area blew a ladder into the camper and made a 3 inch gash in the camper (lower side wall).

We then explored our option of getting another new camper or keeping with the camper/colors we chose. We essentially negotiated some additional consideration and dealer committed to properly repairing the gash on the existing camper.

With that we went ahead with our delivery walk through of the camper. The camper clearly had not been through a PDI process, no water onboard, no propane, not city water connection. The refrigerator did not seem to be cooling (freezer was), they could not get the water pump system working, water filter was not installed, etc. The walk through was less than half baked given the current condition of the camper.

My wife and I both sent emails to the sales team and GM of the dealer. The GM just called us this evening and assured us this was a top priority in making things right for us and trying for real delivery on Friday.

I has just been exceptionally stressful process to go through and we are hopeful things will work out.
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Old 03-09-2016, 10:34 PM   #16
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I feel for you! I went through a similar ordeal with a previous camper and it is awful when a day that should be full of excitement turns upside down.

To this day I place a priority on finding a dealer I can feel really good about over saving a few bucks. Unfortunately that can be like finding a needle in a haystack.

I am confident Friday will be great!
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Old 03-09-2016, 10:35 PM   #17
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Yes, that is a tough one there, I never monitored my fridge, on this camper or the last, i just always turned it on the day before, as a rule of thumb if the freezer works the fridge usually does, but make sure it all works before you take it, I had to hook a fresh water hose to my Shamrock before the pump would work right, they never hooked it up before I brought it home.
Good luck, and let us know how it goes on Friday, hope you will be very happy after you bring it home.
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Old 03-09-2016, 11:07 PM   #18
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Good luck and best wishes, rough ordeal to go thru


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Old 03-10-2016, 07:28 AM   #19
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Quote:
Originally Posted by rootree View Post

We then explored our option of getting another new camper or keeping with the camper/colors we chose. We essentially negotiated some additional consideration and dealer committed to properly repairing the gash on the existing camper.
First of all good luck, now I'll be the bad guy and possibly contribute to the stress of the situation.

I personally would be leery of a dealer saying they can repair a 3" gash in a fiberglass laminated trailer. Compensation is one thing but in my experience there are two ways to fix fiberglass damage on these things. The first is for it to be sent back to the factory. The second is for the dealer to have or have access to a really good fiberglass guy. Its not like fixing a dent in a car. Its thin fiberglass, foam, luan plywood. I have yet to see a repair that does not look like a repair. Not saying it can't be done but I have never seen it done without it being noticeable and I have seen a fair share of attempts at it.

In the least I would get a detailed method of repair the dealer intends to use, and then I would call/email/discuss that with one of the service reps listed on the Rockwood website. The problem I see is the dealer admitted they damaged it so its not a manufacturer/warranty repair. If you have an issue in the future in that area from delamination or something else, you could have a warranty problem with Rockwood.
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