Originally Posted by rootree
We then explored our option of getting another new camper or keeping with the camper/colors we chose. We essentially negotiated some additional consideration and dealer committed to properly repairing the gash on the existing camper.
First of all good luck, now I'll be the bad guy and possibly contribute to the stress of the situation.
I personally would be leery of a dealer saying they can repair a 3" gash in a fiberglass laminated trailer. Compensation is one thing but in my experience there are two ways to fix fiberglass damage on these things. The first is for it to be sent back to the factory. The second is for the dealer to have or have access to a really good fiberglass guy. Its not like fixing a dent in a car. Its thin fiberglass, foam, luan plywood. I have yet to see a repair that does not look like a repair. Not saying it can't be done but I have never seen it done without it being noticeable and I have seen a fair share of attempts at it.
In the least I would get a detailed method of repair the dealer intends to use, and then I would call/email/discuss that with one of the service reps listed on the Rockwood website. The problem I see is the dealer admitted they damaged it so its not a manufacturer/warranty repair. If you have an issue in the future in that area from delamination or something else, you could have a warranty problem with Rockwood.