Originally Posted by Pill Billy
You need to pull the latch up THEN slide it backwards. I have the same trailer.
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What is your build date? Do you have a 2016 or 2017 built after 3-1-16?
Many did not read the previous posts. The issue the OP is having here is not that the latch is not lifted or retracted, has nothing to do with the position of the tow vehicle or what kind of or how much grease was used. Its not a 14 Surveyor, a 10 yr old trailer, or anything else its a 2017 Roo and was posted in the Roo sub forum. The issue appears to only affect Roo's built during and after March of 2016. You can grease, move vehicles, and flip latches till the cows come home, and when you go to uncouple these latest Roo's its going to be tight and a PITA. The coupler LCI used on these frames has something going on where the stamping of the ball area is smaller than usual or out of shape, or something. Maybe the powder coating is built up inside the stamping. I have not done a scientific analysis nor do I intend to but something is amiss with these. The dealer tech noted it when we hooked ours up at the PDI, because we had to use a hammer to close the latch. When we uncoupled in the driveway I had to use a hammer to open the latch, raise a long bed GMC 2500 almost off the ground with the power jack, then jump on the trailer A frame to get the ball to "POP"
out of the coupler socket. I know the difference between a ball and coupler being on a bind and something not being normal.
Although not part of the OP's issue, the latch/claw is not adjustable which is the first I have seen without the adjustment nut up inside. That tells me its a cheap piece as is everything from LCI. It has no manufacturer markings so I suspect it was made by Woowonjunk MFG. The OP's 2017 is this way, my 2017 is this way, and 3 other people I know of with 2017 Roo's have the same issue. The issue is with the coupler installed on these current frames by LCI. You have two options, live with it and it may loosen up over time from use, or go and attempt to have it replaced under warranty. They would need to cut off the current coupler and weld another on. That is if they can get LCI to acknowledge its a problem, which is like pulling teeth or creating nuclear fusion. They won't readily admit a water tank support deflecting 2 inches, to the point that the cross braces that clip in come loose, is a problem, so good luck with this one.