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Old 10-23-2013, 01:49 PM   #21
Site Team - Lou
Herk7769's Avatar
Join Date: Oct 2009
Location: South Eastern PA
Posts: 19,830
Originally Posted by itat View Post
Fortunately, I don't hate the dealer I had them ship the parts to. They're just further away. I only recently found out that my preferred dealer is now a FR dealer, too (they now sell Prime Time).

The way I understood it, I was obligated to have the dealer install those free parts, too. Is that the way it works?
If the dealer ordered the parts as part of an agreed upon repair; then yes, they install them and if under warranty, FR pays the dealer the contracted labor rate.

If you ordered the parts yourself at the dealer's parts counter, then you get to decide who installs them; your dealer's back shop, your own mechanic, or yourself.

But don't expect to get the parts if the back shop ordered them as part of an agreed upon service.


Lou and Laura with Bella - German Short Hair Pointer
2008 GMC Sierra 2500HD Crewcab SB Allison Duramax
2010 Flagstaff 8526RLWS - Superglide 3300
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