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Old 05-21-2015, 08:34 AM   #1
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Join Date: Mar 2015
Location: Oklahoma City
Posts: 17
Delamination: Best way to proceed?

I have had water damage to the front bunk end door and the back end of my 2010 Roo 17. I was hoping someone could help share their experience on the best way to approach getting these issues fixed. I purchased this unit used from the Oklahoma City Camping World last November. I did not notice this damage at that time. It seems to have progressed rapidly. There is no visible damage to the interior other than the inside of the bunk door.
I purchased the extended warranty from CW but it seems that only covers equipment. What are my options to get repairs? Does my camper insurance cover water damage? Where would be the best place to get repairs? There is one local dealer that sells Rockwoods but the service doesn't seem great at 3 of the local RV dealers.
We love our Roo and want to get these issues fixed ASAP as we go camping at least once a month. I have attached pictures of some of the damage and any help would be greatly appreciated. Thank you!
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Old 05-21-2015, 08:45 AM   #2
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Join Date: Oct 2009
Location: South Eastern PA
Posts: 19,830
I would call the factory rep and make an appointment to get it repaired there.
That way you know it was done right and they typically will fix anything else they see as a good will gesture.

It will be worth the trip IMO.



Lou and Laura with Bella - German Short Hair Pointer
2008 GMC Sierra 2500HD Crewcab SB Allison Duramax
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Old 05-24-2015, 08:10 AM   #3
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Posts: 458
Agree with above. Dealer could replace bunk door on front but factory is only place i know of that could fix rest. Please see exactly what your warranty coverage is because it's used. If nothing is covered, go through insurance.
2006 Roo 23B hybrid

1999 Chevy Silverado Ext cab 4.8L with tow package
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Old 05-25-2015, 12:59 PM   #4
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Join Date: Mar 2015
Location: Oklahoma City
Posts: 17
Thanks for the suggestions. I am about 12 hours from the factory so two 24 hour round trips to drop off and pick up aren't practical for me. I'll have to try my insurance and wait for the dreadful slow service at the local dealer. I'll be upset if I have to miss any planned trips!
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Old 05-26-2015, 04:56 AM   #5
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Join Date: Jun 2010
Location: Ohio
Posts: 92
As someone who has had my Roo back to the factory several times, I would recommend sending it to them. They built it, they know it and they can fix it properly. I would suggest looking into transport...maybe even one way? If you're going the insurance route, see if you can build transportation costs into the estimate. The factory will give it the most thorough inspection and repair vs the dealer. Just some more food for thought Good luck!

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