This was the Marion location. I had a trip planned up there to use our 3 free nights and after I made the reservations I asked for service to see if maybe they could come on site and replace them. I was told they had to have serial and model nos. of the awning in order to get the right parts and it would take a while cause the awning must be removed. Now as for concord, I did encounter one jerk over the phone when my tongue jack froze up. I told him we were packed up ready to go and I couldn't hook up. He wanted me to jack it up with the stabilizers high enough to hook it up to bring it to them. Well it's my first TT but knew better to do that. He swore nobody would come out to the house to replace it. I got ahold of his boss who sent a tech out to change it within the hour. I'm only about 5 miles from them anyway. But this tech was very nice and knowledgeable and said he didn't know who told me to use the stabilizers but he was an idiot.
Sent from my iPad using Forest River Forums
2014 Shamrock 183
1995 Chevy Silverado