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Old 12-13-2015, 11:41 PM   #11
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Originally Posted by SULTINI View Post
Wicked1, I feel your pain. I have had a couple dealings with the service manager at that dealership. He is a total ass. I felt like reaching across the desk and snatching him up. Thank GOD I no longer need that dealer for anything anymore. The stories are to long to tell on here. I don't know the guys name and don't want to. The general Manger Bob is better to deal with he's much more understanding but you really have to put the pressure on him . I have to leave it at that I am starting to get worked up thinking about that guy. You my friend are not alone. Happy Camping.


I just walked away from him but the GF wanted to reach across the desk, so I decided to leave and just use my original dealer and call it a day. It is better I found that out yesterday then to leave my Roo there and have them do a 1/2 Asa's job since I do have 4 major issues I can't fix as I don't have the parts but I fixed all the small things and I am ok with fixing most issues. I am glad you moved in and have a better time, Happy Camping to you too my friend and Happy Holidays


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Old 12-14-2015, 08:20 AM   #12
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Originally Posted by 05CrewDually View Post
Speaking of Whitehorse. They have a newer store location on Route 30 (Whitehorse Pike) just east of Egg Harbor City. They sell and service Forest River products so I've been there before with no problems.

Maybe they could help the OP. Ask for Kaci. She handles warranty work.

I will call them but I think to get everything done I should just to my original dealer once the base warranty expires doesn't matter anymore I will fix most stuff on my own but if this is like my Shasta I should be ok as far as longevity 🤔


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Old 12-14-2015, 08:21 AM   #13
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Two things: #1, I love my '04 Surveyor. Every time I think about getting a newer/bigger RV, I just read the FR Form and say no thanks. Sad really.
#2, dealers: White Horse in Williamstown, NJ is OK with me. Service manager, Steve, took the time two weeks to walk me thru a problem. If I ever buy another I would buy from them.

Friends of mine bought their Jayco Precip from them and they have been very happy with the deal and work they do so I might just have to try them


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Old 12-14-2015, 08:35 AM   #14
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Unfortunately, warranty service from a non selling dealer is the same in both industries I have experience in . The boating and office equipment industry. In the office equipment industry all warranty costs are paid for out of the selling price of the equipment. Some parts have warranty coverage by the manufacturer. In the boating industry, larger bosts, the manufacturer only warrants what he manufactures, the fiberglass. Aii components, engines, refrigerators, pumps etc are warranted by their respective manufacturers.
The RV industry is no different than any other industry that assembles a multitude of components that create a finished product.
If you interested in service base you buying decision on service only and not on product. If you are interested in a particular brand or Floorplan then base you decision on that brand and the selling dealers service history. If price is driving your decision be prepared to do most of your repairs yourself.
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Old 12-14-2015, 12:38 PM   #15
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This won't help you right now but for future reference or for non-warranty work take a look at Classic RV in Monroeville NJ. They are not a dealer but do excellent service work at reasonable prices.


Most of their sales are consignment sales but they still guarantee everything to work properly. My last few trailers have come from them and I have been very pleased!


The unit I have right now is an 08 Rockwood 8280ss 5er. It is 8 years old so decided to have the roof resealed. There were no leaks but didn't want to wait for any to start. They gave me a lifetime warrantee and it cost me $500.00 to have it done. I think that price was fair. While they had it I had them install a 14 foot topper over my slide out, cost $750.00.


I will never buy new, I see too many problems with them. But I will never hesitate to buy used from Classic RV. They have treated me very well. Their service managers name is Jim Schuler. They are a small family owned business and worth looking at.

Classic RV Sales

Jim
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Old 12-14-2015, 01:42 PM   #16
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This won't help you right now but for future reference or for non-warranty work take a look at Classic RV in Monroeville NJ. They are not a dealer but do excellent service work at reasonable prices.


Most of their sales are consignment sales but they still guarantee everything to work properly. My last few trailers have come from them and I have been very pleased!


The unit I have right now is an 08 Rockwood 8280ss 5er. It is 8 years old so decided to have the roof resealed. There were no leaks but didn't want to wait for any to start. They gave me a lifetime warrantee and it cost me $500.00 to have it done. I think that price was fair. While they had it I had them install a 14 foot topper over my slide out, cost $750.00.


I will never buy new, I see too many problems with them. But I will never hesitate to buy used from Classic RV. They have treated me very well. Their service managers name is Jim Schuler. They are a small family owned business and worth looking at.

Classic RV Sales

Jim

D to know and I will consider them when looking so thank you


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Old 12-14-2015, 03:25 PM   #17
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Ya know, stories like this make me glad that I just fix my own problems. I have had 2 or three small issues that I could have gone to the dealer for, but it was less headache (and probably less money counting my fuel) to just fix them myself.

Even my buddy, who broke the push-arm off his slide (link here) figured it was less hassle to just weld it back on instead of going through all the bullcrap of trying to get a warranty repair. I know not everyone has a welder, and the skills to do every repair, but a lot of minor thing like mine were really a simple 20 minutes and a screwdriver type of fix.

Tim
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Old 12-14-2015, 05:55 PM   #18
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Ya know, stories like this make me glad that I just fix my own problems. I have had 2 or three small issues that I could have gone to the dealer for, but it was less headache (and probably less money counting my fuel) to just fix them myself.

Even my buddy, who broke the push-arm off his slide (link here) figured it was less hassle to just weld it back on instead of going through all the bullcrap of trying to get a warranty repair. I know not everyone has a welder, and the skills to do every repair, but a lot of minor thing like mine were really a simple 20 minutes and a screwdriver type of fix.

Tim
" I totally agree with you Cowracer. I always fix all my stuff and have for years. To me it's not worth taking the rig back if I buy one far from home or it's a warranty issue. My dealings with the nasty Service Manager was sales related issues on both occasion's".
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Old 12-14-2015, 06:08 PM   #19
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" I totally agree with you Cowracer. I always fix all my stuff and have for years. To me it's not worth taking the rig back if I buy one far from home or it's a warranty issue. My dealings with the nasty Service Manager was sales related issues on both occasion's".

You dealt with the guy at Driftwood too?


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Old 12-14-2015, 11:19 PM   #20
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Sorry to hear wicked1 I did have a deposit on a roo 21ss there before I found the 23ss at rvwholesalers. It took 3 weeks to get my deposit back which I was told was refundable at any time. Just left a bad taste! I have a warranty issue with my table. Hoping I can deal with campingworld in lakewood? Will find out. Good luck with your repairs.
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