Reply
 
Thread Tools Display Modes
Old 12-12-2015, 04:43 PM   #1
Senior Member
 
wicked1's Avatar
 
Join Date: Sep 2014
Location: Manahawkin
Posts: 2,219
Driftwood RV in Ocean View NJ

Everyone stay away from driftwood the service manager is a complete ass, I called Forest River and they said I can go there for warranty work. I called driftwood and made an appointment for today a month ago even confirmed yesterday. I get there today and they said they had no appointment and don't want my warranty business, but after telling them I am in no rush they agreed to take it in. I was talking to the sale guy and was going to disconnect my Roo the service manage comes over (sneaky sob) and tells me he doesn't want to do my work because I didn't buy from him? Really I called twice and they agreed to take, driver 150 miles and then you decide you don't want to do the work after filling all the paperwork out with your service department then got real nasty with the GF and I.

I called my original dealer in Ashland Virginia so taking a 300 mile ride to them and they were as nice as pie. They informed me FR dealers have the right to refuse warranty work, but when I told him they agreed at first then changed their mind he said that is crappy business like attitude.

I have never in my life dealt with an industry with such a poor attitude towards customers, they are still getting paid by FR for work so at a slow time of year how to check in and agree to fix and RV then at the last minute say you don't want my business just because I didn't buy from them shame on Forest River and Driftwood can go F... Themselves, I am besides myself right now and will never buy another FR product again if this is what they allow to happen with their RV's. It is like once you buy one and FR and the dealers have your money they don't give a **** what happens. So Done with FR and that dealer


2014 F150 FX4 Crew 4X4 EB
2015 Roo 23IKSS

Sent from my iPhone using Forest River Forums
__________________

__________________
2016 F350 Supercew Short Box 6.7 PowerStroke Diesel
2015 FR Rockwood Roo 23IKSS
wicked1 is offline   Reply With Quote
Old 12-12-2015, 04:50 PM   #2
Who Dares, Wins
 
doc73's Avatar
 
Join Date: May 2012
Location: Chester County, PA
Posts: 4,822
It is ashame.. And very sad. The worst part is this is now they all operate (manufacturers). There are a few dealers out there who seem to care and do their best but they seem to be far and few between! Not sure if it is just down right poor services or the fact that they are all swamped with sometimes less than desirable quality.

Sent from my SAMSUNG-SM-G870A using Tapatalk
__________________

__________________

Pat, Jen & Heather... Oh yeah and our trained attack trailer cat, Cinnamon-EOW 11/22/2017
2015 ChevyHD D-Max
2018 Artic Wolf 315tbh8
doc73 is online now   Reply With Quote
Old 12-12-2015, 05:06 PM   #3
Senior Member
 
Join Date: Jun 2012
Posts: 6,721
Quote:
Originally Posted by wicked1 View Post
.... they are still getting paid by FR for work so at a slow time of year how to check in and agree to fix and RV then at the last minute say you don't want my business just because I didn't buy from them...
I would assume that, just like with auto dealers, the factory pays them a set price for the warranty repairs which USUALLY doesn't fully compensate them for the work. Therefore, they "lose" money on warranty repairs. If they've got more than enough business from non-warranty repairs, why would they want to take on money-losing business that competes with money-making business?

That being said, it IS dirty pool to say they'd do it, then change their minds when you're about to leave it. And the manufacturers should hold them to do warranty work, no matter where it comes from. (I would suspect that in the end, the amount of work would still even out.)
__________________
1988 Coleman Sequoia - popup (1987-2009) - outlasted 3 Dodge Grand Caravans!
2012 Roo19 - hybrid (2012-2015)

2016 Mini Lite 2503S - tt (2015 - ???)
2011 Traverse LT, 3.6L, FWD
2009 Silverado 1500 Ext Cab, 5.3L, 4x4, 3.73
2016 Silverado 2500HD Dbl Cab, 6.0L 4x4, 4.10
rockfordroo is online now   Reply With Quote
Old 12-12-2015, 05:11 PM   #4
Member
 
RETCHIEF's Avatar
 
Join Date: Oct 2014
Location: O'Fallon, IL
Posts: 93
I don't know why, but when I talk to the Service Manager at the local FR store, he acts like I'm bothering him. The owners are a group of investors and don't care about customer service. If you beg he will eventually help. I have let him know I don't care for his attitude, but no change. I'm sure an expert will chime in with the secret handshake, but I'm only stating real world. Buyer beware. I will make sure the next one knows what I expect before the sale.
__________________
Stu and Debbie
USAF CMSgt (RET)
2014 FR Super lite 27
2015 Ram Big Horn
RETCHIEF is offline   Reply With Quote
Old 12-12-2015, 06:26 PM   #5
Moderators' Assistant
 
bikendan's Avatar
 
Join Date: Jan 2007
Location: Camano Island, Washington
Posts: 13,258
Wicked, unfortunately this something industry-wide, not just with FR dealers.
I am on other RV forums and I constantly read tons of the same complaints from non-FR owners, even hallowed Jayco gets the same complaints.
So you'll probably find the same issues, no matter what other brand you buy.
__________________
Dan-Retired Firefighter/EMT
Shawn-Musician/Entrepreneur/Wine Expert
and Zoe the Wonder Dog(R.I.P.)
2016 PrimeTime TracerAIR 255, pushing a 2014 Ford F150 4x4 3.5 Ecoboost w/Max Tow Package
Equalizer WDH and Prodigy BC
bikendan is offline   Reply With Quote
Old 12-12-2015, 07:21 PM   #6
Senior Member
 
wicked1's Avatar
 
Join Date: Sep 2014
Location: Manahawkin
Posts: 2,219
I get it is an industry wide issue but I am going to rethink buying new again since they really do not want to service a 12 month warranty anyway, my dealer where I Purchased is doing the work but who knows how their service center will be, I will give them a fair chance before doubting them though.

I just think buying a 2-4 year old unit will be the way I go after I am done with my Roo and go to a Lite 5er, thinking of a used 2013-2015 Crusader 295 when I do. I also bought an extended care warranty EasyCare for my Roo but think I should cancel that warranty only because I do not feel I really need the extended warranty? I wouldn't even need the warranty work if they did a better job at quality control, FR CC is so bad they left all the wood chips and shavings and cut pieces of wire under my bathroom sink, in the front compartment and all over every cabinet especially styrofoam balls in my LED lights, just not acceptable.

I think the best move for me going forward is to find a good used Crusader and just change the things I do not like and just tweak it to my style, but I want to get at least 1-2 more years out of my Roo.


2014 F150 FX4 Crew 4X4 EB
2015 Roo 23IKSS

Sent from my iPhone using Forest River Forums
__________________
2016 F350 Supercew Short Box 6.7 PowerStroke Diesel
2015 FR Rockwood Roo 23IKSS
wicked1 is offline   Reply With Quote
Old 12-13-2015, 01:02 PM   #7
Senior Member
 
sgtlm17's Avatar
 
Join Date: Oct 2013
Location: New Jersey
Posts: 1,156
That's why I think most should shop for best price. This is not manufacturer specific it seems to be industry wide. Obviously dealers are making lots of money and don't need the work. Their excuse they cant match a price from another dealer is because they won't match it. They must not need the sale. I hate when FR says by local and its no better if you bought across the country. Again not picking on FR this is an industry wide problem. Dealers who dont want to perform service should be pointed out and let the buyer decide if they would support them with future patronage. With that said some owners are ridiculous. They find a loose screw and bring it back to the dealer and complain their unit is junk. Those owners are now RV owners. Learn how to use a screw driver because you will need it your house has wheels and things break.
__________________
2016 Forester GTS 2801QSF
sgtlm17 is offline   Reply With Quote
Old 12-13-2015, 02:52 PM   #8
Senior Member
 
Join Date: Feb 2015
Posts: 114
Wicked1, I feel your pain. I have had a couple dealings with the service manager at that dealership. He is a total ass. I felt like reaching across the desk and snatching him up. Thank GOD I no longer need that dealer for anything anymore. The stories are to long to tell on here. I don't know the guys name and don't want to. The general Manger Bob is better to deal with he's much more understanding but you really have to put the pressure on him . I have to leave it at that I am starting to get worked up thinking about that guy. You my friend are not alone. Happy Camping.
__________________
FOREST RIVER FW 8524RLWS
2010 FORD F 150 5.4
#1-18' Nomad #2- 20' Mallard #3- 27' Sunline #4- Four Winds C #5- Innsbruck 40' PARK # 6- 28' Amerilite #7- Forest River 26.5 FW ( 1st FW)
SULTINI is offline   Reply With Quote
Old 12-13-2015, 03:10 PM   #9
Member
 
RVPP's Avatar
 
Join Date: Apr 2014
Location: Whiting, NJ
Posts: 95
Two things: #1, I love my '04 Surveyor. Every time I think about getting a newer/bigger RV, I just read the FR Form and say no thanks. Sad really.
#2, dealers: White Horse in Williamstown, NJ is OK with me. Service manager, Steve, took the time two weeks to walk me thru a problem. If I ever buy another I would buy from them.
__________________
RVPP is offline   Reply With Quote
Old 12-13-2015, 05:44 PM   #10
2007 WildCat 32QBBS
 
05CrewDually's Avatar
 
Join Date: Jul 2011
Location: NJ
Posts: 1,761
Quote:
Originally Posted by RVPP View Post
Two things: #1, I love my '04 Surveyor. Every time I think about getting a newer/bigger RV, I just read the FR Form and say no thanks. Sad really.
#2, dealers: White Horse in Williamstown, NJ is OK with me. Service manager, Steve, took the time two weeks to walk me thru a problem. If I ever buy another I would buy from them.
Speaking of Whitehorse. They have a newer store location on Route 30 (Whitehorse Pike) just east of Egg Harbor City. They sell and service Forest River products so I've been there before with no problems.
Maybe they could help the OP. Ask for Kaci. She handles warranty work.
__________________

__________________
05CrewDually is offline   Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Virginia Campgrounds

Reviews provided by




ForestRiverForums.com is not in any way associated with Forest River, Inc. or its associated RV manufacturing divisions.


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 10:32 PM.