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Old 02-14-2011, 11:52 AM   #1
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Extended Warranty Dealers Offer?

I purchased my ROO 233S through RVW and they told me that the bunk seals are not covered under the manufactures warranty (even during the first year) and that I should purchase the extended warrantee through them. I opted for the 5 year extended warranty costing $1275. I have attached the documents that were sent to me for review and am asking for advice from anyone who has knowledge on this subject. My ROO doesn’t get delivered until March 12 so I have time to change my mind on the warranty. Thanks in advance for any help.
Attached Files
File Type: doc CPP_Benifits[1].doc (42.0 KB, 69 views)
File Type: pdf XtraRide-Brochure1 (2).pdf (947.0 KB, 58 views)

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Old 02-14-2011, 01:30 PM   #2
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First: Ask yourself if you believe you win with insurance policies? Also, ask if you are generally a person who is comfortable with self-insuring or not?

Remember a few things about warranties and service contracts:

You already have at least 12 months of Forest River warranty on the unit (usually with an option to buy another 12 months of warranty from Forest River for $150). Plus - you will have two to three years on the appliances. I don't know about your dealer's statement about bunk seals.

This is not an extended warranty as they are not extending the manufacturer's warranty. Its a third-party service contract, FWIW.

Is there a deductible? If so, then add that potential to your cost.

Know that your odds are that you will spend more for this contract than you will receive in benefits. That is the nature of a service contract.

If you decide its worth it to you, then you might be able to negotiate the cost of the contract.

As far as "xtraRide" goes, I have heard good things from those who have owned the contract and needed it. But, I suggest that you call around at your service shops to make sure they will accept it.

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Old 02-14-2011, 05:03 PM   #3
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i'm surprised RVW said such a thing. i'd complain to the owner.
i know RVW pushes the aftermarket warranty but i can't believe a salesperson said such a thing.
i'd report that to Greg Rollins at FR. especially if they didn't offer the second year of factory warranty for $150.

that's a load of crap about the seals. many of us FR hybrid owners have had the seals covered under the factory warranty. even the bunk doors.
i had my '07 Roo's front seals and door replaced under warranty.

i would see if you could cancel that extended warranty threat of notifying FR.
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Old 02-14-2011, 06:20 PM   #4
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Triguy and Bikendan,

Thank you both for you input. I am going to call FR and ask about the seals and exactly what their bumper to bumper warranty actually covers. If it turns out the dealer was feeding me a bunch of bull then I'll deal with that issue as needed.

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Old 02-14-2011, 07:34 PM   #5
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Like stated above - you can get a 2nd yer warranty from FR as long as you pay the $150 within - I think 10 days of delivery / purchase

The FR warranty should cover bumper to bumper including the seals - Like stated above I would call the Factory and ask for clarification - Bet the sales guy at RVW was looking to make a few extra $$ from that warranty.

My father has bought an extended warranty but was on a Motor Home and it paid for itself the first time he used it even with the deductable he had.

The CCP Customer Protection Plan looks like it covers you if in an accident or break down - check your vehicle insurance - I bet you will find similar coverages

the Xtra ride is another coverae - you would have to look at what the $1275 cover's - per the plan you chose - if you are a handy person and it was me - I wouldnt be buying it but since you are getting a hybrid you should see if it covers rips, tears or just use to the vinyl sides and if they replace or fix them under the warranty and what the deductible is -
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Old 02-14-2011, 10:51 PM   #6
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At least with that plan (From RVW)if you dont use it, you get your money back! Yes they're using it (the money for the plan$1275) for the time of the contract. But I bought it because 1.) Had the extra money for peace of mind,they cover everything on the new unit for 5-years basicly bumper to hitch.2.) If I dont use it during the 5-year period,I get a full refund. 3) If during the time of the contract, trade up or down that warranty transfers to the new unit with no extra charge.4.) The DW wanted it so we got it ! ( gotta keep the peace you know!).
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Old 02-15-2011, 05:35 AM   #7
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2ND year Warranty??

I just picked up my 8285WS on the 27 th of Jan, My understanding is that Forest River is now covering 24 months (2 YR) of their products. Mine came with 24 months at no extra charge. It also came from RVwholesalers. They offered me the same "THIRD PARTY WARRANTY" on the seals, tires, and RV. I declined.
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Old 02-15-2011, 06:46 AM   #8
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I have read several issues about the bunk end seals and the field kits FR sent out to replace or fix them. So, I called Rockwood directly and spoke to somebody about this. Rockwood redesigned the seals and your 2011 Roo233s has them. I am not sure why the salesman said what he said other than to drive a service contract sale. Human behavior is often driven by two things, fear and greed. Maybe the salesman was trying to use a bit fear for his own greed...
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Old 02-15-2011, 07:40 PM   #9
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They are a PITA. I figure I can fix whatever comes up if I can get the parts and having experienced a "seasonal" professional repair I can do as good if not better. Having to take it to an "authorized" service center every time costs me money! I have never had good warranty experience!
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Old 02-18-2011, 06:04 PM   #10
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What is a PITA?

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