Reply
 
Thread Tools Display Modes
Old 10-21-2014, 06:13 PM   #11
Site Team
 
asquared's Avatar
 
Join Date: Dec 2012
Location: North Carolina
Posts: 10,373
I see you are in Raleigh. Both bill plemmons in Raleigh and country roads rv in Lexington have reputable service departments and are forest river dealers. You will likely be at the back of a line but they can handle any warranty claims. I purchased my sabre at plemmons in Raleigh. I have had a lot of problems and they have bent over backwards to help me and try to make it right. They have done a good job but some things require a factory fix. Wells is the service manager there and is very helpful. Country roads is a bit far for you but they have done work for me on my old trailer which was purchased through camping world. I had a ripped awning and broken awning bracket. The awning was also pulled out of the track some (lesson learned about mountain winds). I called, they had me in that week. I arrived late in the afternoon planning on dropping and coming back. They took a quick look at it and said they could fix it then and there. They fixed it in 45 min (stayed late to finish it) and charged me somewhere around $70 to fix it. Check these places out, they should be able to help you.
__________________

__________________
<a href=http://i62.tinypic.com/28rp645.jpg target=_blank>http://i62.tinypic.com/28rp645.jpg</a>
2014 Crew Cab Chevy Silverado 3500 4wd Duramax/Allison
2014 Sabre 34REQS-6
asquared is offline   Reply With Quote
Old 10-21-2014, 06:18 PM   #12
Senior Member
 
PhoneDude 8289's Avatar
 
Join Date: Sep 2013
Location: Texas
Posts: 1,088
You can do a search in the forums for warranty form, print it out and send it in with your check, thats what I did. In about a month or so you will get the form returned stamped and signed by Forest River.
__________________

__________________
Joe & Beverly
2014 Ram CTD, CC, SB
2014 8289WS lifted
PhoneDude 8289 is offline   Reply With Quote
Old 10-21-2014, 06:25 PM   #13
Senior Member
 
PhoneDude 8289's Avatar
 
Join Date: Sep 2013
Location: Texas
Posts: 1,088
We live in Texas and bought our unit in Florida. We spent over three weeks camping different places in Florida before camping our way back home. Didn't have any issues at all on that trip but since a few have come up that I have been able to take care of myself. Tried our local FR dealer and was told they would take care of it but didn't know when they could get to it and that I would have to leave it. With a time frame like that, I don't think so. FR did send me at no charge any parts I needed, I did have to send them pictures. FR sent out parts the next day, UPS took five days.
__________________
Joe & Beverly
2014 Ram CTD, CC, SB
2014 8289WS lifted
PhoneDude 8289 is offline   Reply With Quote
Old 10-21-2014, 06:44 PM   #14
Site Team
 
asquared's Avatar
 
Join Date: Dec 2012
Location: North Carolina
Posts: 10,373
The second year warranty sheet resides in the library under brand specific information. Here us the link. 2nd year warranty form
__________________
<a href=http://i62.tinypic.com/28rp645.jpg target=_blank>http://i62.tinypic.com/28rp645.jpg</a>
2014 Crew Cab Chevy Silverado 3500 4wd Duramax/Allison
2014 Sabre 34REQS-6
asquared is offline   Reply With Quote
Old 10-21-2014, 08:35 PM   #15
Senior Member
 
Join Date: May 2014
Posts: 210
Have you checked for a Camping World in your area? They service my Roo, and I did not buy it there. I'm having warranty issues taken care of next week, and having it winterized.
__________________
syogerst is offline   Reply With Quote
Old 10-21-2014, 08:57 PM   #16
Site Team
 
asquared's Avatar
 
Join Date: Dec 2012
Location: North Carolina
Posts: 10,373
If you check out the local camping worlds, stay away from the one in Colfax. They banged up The front quarter panel of my old tt and didn't tell me until I noticed it before we left their lot. Anytime my tt went in for service, it was there for 2-3 weeks before they even looked at it. Sadly, I bought from them which according to them put me in front of those that didn't buy from them. With that logic, your trailer will sit there forever without getting serviced.
__________________
<a href=http://i62.tinypic.com/28rp645.jpg target=_blank>http://i62.tinypic.com/28rp645.jpg</a>
2014 Crew Cab Chevy Silverado 3500 4wd Duramax/Allison
2014 Sabre 34REQS-6
asquared is offline   Reply With Quote
Old 10-22-2014, 03:14 AM   #17
Moderators' Assistant
 
bikendan's Avatar
 
Join Date: Jan 2007
Location: Camano Island, Washington
Posts: 13,295
Is there some reason you don't want to ask the dealer to help with this?
__________________
Dan-Retired Firefighter/EMT
Shawn-Musician/Entrepreneur/Wine Expert
and Zoe the Wonder Dog(R.I.P.)
2016 PrimeTime TracerAIR 255, pushing a 2014 Ford F150 4x4 3.5 Ecoboost w/Max Tow Package
Equalizer WDH and Prodigy BC
bikendan is online now   Reply With Quote
Old 10-22-2014, 09:15 AM   #18
Senior Member
 
KMP44's Avatar
 
Join Date: Apr 2013
Location: Central New York
Posts: 1,025
Congrats on the new IKSS! As was already suggested, print the 2nd year warranty form off this site and mail it with your check. I don't think they accept credit cards over the phone anymore, and they don't seem to hold to the old 10 day rule, so I would just send it. I doubt they won't take your money, and its well worth it. We didn't have much in the way of warranty issues the first year, but in our second year, we had a couple jobs that would have been well over the $150 we spent.

Then just call around. You should be able to find somebody that will work on it. Some dealers will refuse, but you should be able find others that will work on it.
__________________


2017 F-250
2013 Rockwood Roo 23 IKSS
KMP44 is offline   Reply With Quote
Old 10-22-2014, 09:16 AM   #19
Member
 
Join Date: Oct 2014
Location: Raleigh NC
Posts: 97
Wow-- Thanks for all the replies, what a great forum. bikendan- the dealer we bought from is about 600 miles away, so that is not an option. My plan will be to contact some local FR dealers (thanks asquared) and see what they say. I will also try to purchase the extended warranty. If anything major goes wrong, even if I have to go back to the dealer I bought it from, it will be worth it.

Does the warranty cover everything? Some of the "problems" we found seem pretty minor, but we did buy new (and spent a lot of money) so I sort of expect everything to be perfect.
__________________
Old- 2002 21 Roo
New- 2015 Shamrock 23 IKSS
TV- 2010 Nissan Titan CC
wharfrat48 is offline   Reply With Quote
Old 10-22-2014, 01:34 PM   #20
Moderators' Assistant
 
bikendan's Avatar
 
Join Date: Jan 2007
Location: Camano Island, Washington
Posts: 13,295
The factory warranty is tongue to bumper. Our dealer was 2000 miles away but they were very helpful in getting FR to help us find local dealers to do the work.
__________________

__________________
Dan-Retired Firefighter/EMT
Shawn-Musician/Entrepreneur/Wine Expert
and Zoe the Wonder Dog(R.I.P.)
2016 PrimeTime TracerAIR 255, pushing a 2014 Ford F150 4x4 3.5 Ecoboost w/Max Tow Package
Equalizer WDH and Prodigy BC
bikendan is online now   Reply With Quote
Reply

Tags
warranty

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Virginia Campgrounds

Reviews provided by




ForestRiverForums.com is not in any way associated with Forest River, Inc. or its associated RV manufacturing divisions.


Copyright 2002- Social Knowledge, LLC All Rights Reserved.

All times are GMT -5. The time now is 01:55 AM.