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Old 05-22-2012, 11:23 AM   #1
Join Date: Apr 2012
Location: North Florida
Posts: 99
Good Guy at FR Warranty Dept!

Hello All!

Wanted to take this opportunity to let others here know a good contact person at FR warranty dept.

Many of you might have read my "Skylight Debacle" thread.... well, I called the guy back at the number he gave me to call if I ever had any problems. I just called to let him know what had happened to me and the new skylight he sent out to me; and let him know to let others in the future know that the same thing might happen to them if they repeat my exact steps (Hot, HOT sun for hours then spray with cold plastic cleaner). I expected nothing from him, or FR since I was the one who actually made it all happen and that they had already sent me a new one once before.

He actually listened to my story and then said: "Well James, I'll just send you another one no problem". I asked if I needed to pay for the part and he said "no, we are all good". NEVER expected that one coming!

Anyway, his name is:

Ext. 225
Direct number to operator: 574-642-2640

Tell him a very happy James from High Springs sent ya! (just wanted to sound like a commercial there for a minute...)

Still not sure if I am going to use the replacement he is sending out again or not... still looking at the lexan skylights.

Just wanted all to know of a good experience with a nice guy in a warranty department... doesn't happen everyday for sure.


2005 Excursion Limited dragging a 2012 Roo 233s
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Old 05-22-2012, 11:37 AM   #2
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Join Date: Aug 2010
Location: Southeast Wisconsin
Posts: 6,950
Good to know and good of you to give kudos where they are due.

DW, 3 Kids and our Goldens

2012 Shamrock 233S
2008 Toyota Sequoia 5.7L 4WD
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Old 05-22-2012, 11:49 AM   #3
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Join Date: May 2012
Posts: 201
I have also had excellent service from Flagstaff's warranty guy, just wish I could remember his name.
Just goes to show that FR isn't as terrible as many would like us to believe.
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