Originally Posted by bareftn
How you get them to respond when I had a problem I sent several email and when I roo was at the dealer for the repair nothing was done for over a month so the dealer went and fixed it better with out the factory parts. Please post the email address's for the roos reps
All I have ever done is to go to the Rockwood Roo website and use the fill in form on the "contact us" feature. I always received a response usually the next business day. Usually it was Jacob Carter who was most helpful. Using the email addresses they had listed seemed to never get a response.
I went there this morning before I replied to this post, and there seems to have been some kind on shakeup at Rockwood in the last few weeks/days. They always listed 4 service reps with email addresses under the service area of the contact us tab. Now they only list one, Chuck Pederson.
I can find Jacob Carter listed as the service rep now for Flagstaff but can not find the other two reps listed anywhere and I had talked to both of them the past on the phone, both seemed to be good people, Roger Bieler and Fred Yoder. It now looks like Rockwood and Flagstaff only have two service reps when prior and up to a few weeks ago had 4. This can't be good.