I think I figured out my leak.

[Triguy]

Originally Posted by hockeytownmom

So what does everyone else's seals look like? You guys said you'd check yours but didn't post your findings! lol.

You caught me

I'll try and get to it today and post pics. Mine's an early 2012, though.

[itat]

Originally Posted by hockeytownmom

So what does everyone else's seals look like? You guys said you'd check yours but didn't post your findings! lol Where did all the '11 owners go? I'm really interested to see what there's look like.

The seals on my 2010 look exactly like the ones on your trailer.

I've seen one with black seals along the edge of the bed doors but the owner wasn't around to ask what year it was. I think it was older than mine because the bottom rear curved in rather than being straight like mine. Maybe they got new seals?

For the 2009 one we had black seals and when they replaced the bunk doors they looked completely different. No black seals and straight along the bottom hinge and not curved.

[anthonymu]

mike englemeyer is no longer the warranty contact new guys name is roger byler 574-642-2640.just left my first message with him lets see how long it takes to get a response.

[itat]

Is Gregg Rollins not dealing with customer support now? That's who I've been emailing about my leaks and delamination issue. I presume your issue occured after the 1 yr warranty was expired, too?

[itat]

Originally Posted by kwillmott

For the 2009 one we had black seals and when they replaced the bunk doors they looked completely different. No black seals and straight along the bottom hinge and not curved.

kwillmott, sounds like FR replaced your 2009 model doors with the new design bunk doors with the permanently attached canvas. On the new design, the hinge is not exposed when the door is closed.

[hockeytownmom]

Yes, I noticed it just after the 1yr mark.

[itat]

Originally Posted by hockeytownmom

Yes, I noticed it just after the 1yr mark.

Sorry, Hockeytownmom, my post was directed to anthonymu when he said FR put 2 new doors on his 2009 Roo 19 after talking to Mike Englemeyer. I emailed back and forth with Gregg Rollins and he is sending me new bed cores and seal kits for my 2010. I figured that was pretty good since my 23SS is beyond its warranty and I bought it used, too. But if I could get the new door design I'd be thrilled.

[Aqualight]

Originally Posted by hockeytownmom

So what does everyone else's seals look like? You guys said you'd check yours but didn't post your findings! lol Where did all the '11 owners go? I'm really interested to see what there's look like.

My 2011 19 Roo's screw holes look just like yours. I'm taking to the state park this weekend and getting pics of the bubbling and the screws.

[anthonymu]

greg rollins was the first guy i talked too then it was handed off to greg englemeyer who has been replaced by roger beiler.the latter actually called me back within an hour told him my issue with the door leaking into itself and sent him a video. best case scenario is i get another door for me to install myself worst case is its about 500$ or so for just the door and gaskets delivered.

Itat- no FR replaced my bunk doors with the old style that has the skirts along the edges and the bungee cords below. Only thing different is there is no black rubber around the outside of the door and the hinge along the bottom is white and looks different than the silver one we had before.

Itat - yes I have been in contact with him as it just came back to us in July from the factory. The damage was discovered while in storage and looking at the damage the leak would have happened within the second year warranty that we bought but I discovered it when we were 6 weeks over.

[itat]

Originally Posted by anthonymu

greg rollins was the first guy i talked too then it was handed off to greg englemeyer who has been replaced by roger beiler.the latter actually called me back within an hour told him my issue with the door leaking into itself and sent him a video. best case scenario is i get another door for me to install myself worst case is its about 500$ or so for just the door and gaskets delivered.

If they offer you the same solution they did for me, they will ship replacement parts at their cost but won't ship them to you directly. They will only ship replacment parts to a dealer. If its a warranty claim you should not have to pay for the installatio but if you're beyond the warranty, you will have to have the dealer install them and you'll have to cover the labour costs.

[itat]

Originally Posted by kwillmott

Itat - yes I have been in contact with him as it just came back to us in July from the factory. The damage was discovered while in storage and looking at the damage the leak would have happened within the second year warranty that we bought but I discovered it when we were 6 weeks over.

The cost of the warranty was a good investment then!

If the hinge was silver, did it not have any paint on it? Do the new doors have the white seal on the edges like on the 2010s and 2011s?

Well it came back still moldy and with some other defects that they did like kinking my fresh water hose so bad that we can't get the water to run through the pump so things aren't done yet and now it is back in Canada. We just can't keep putting money into this trailer it has been a brief enjoyment and now can't use it unless we pay more or do private restoration work.

[itat]

Sorry to hear you are having such a hard time getting the factory to make it right. You paid for the extra warranty and the mould issue was discovered within the warranty period so they should be taking it back to the factory to get it right. You shouldn't be expected to haul it from BC back to Indiana for warranty work.

Hopefully the new guy, Roger Byler, will be better to deal with.