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Old 06-30-2013, 06:58 PM   #1
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New 2013 Roo factory issues

Ok. I will start off with the fact that I really like my Roo. It's defiantly an upgrade from my HW popup. But I am having a lot of issues with it that frankly was the cause of someone trying to meet his quota on a Friday afternoon before getting to go home for the weekend.
The trailer has been in the shop for more than I've owned it. A list of issues are as follows

Caulking stick to the seals on the slid out as if they closed it too early before the caulk could dry.
Grommet missing on the stove.
Fridge door keeps sliding off. The wood part.
Missing caulk from the base of the shower causing water to leak from under the tub.
Loose stabilizers.
Improper connected outside shower causing it to leak. Easy fix.
Blown speaker
Outside speakers not being very loud. Extremely quiet in fact.

I've mentioned these because I want to know if anyone else has dealt with these problems with a new Roo. Is having an incomplete product a norm or did I just get that last of the straw off the product line. Again I really like it but its taking some time to get perfected to what it should have been off the floor.
Praises are welcome too. If you love your Roo and its been
Lasting you a long time that would be great for my confidence that I have a long lasting trailer for years to come with little problems in the future.
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Old 06-30-2013, 08:16 PM   #2
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i'd say you've gotten off pretty easy with your list.
that's pretty typical minor issues with all RV's anymore, no matter if they're FR products, Jayco products, KZ products, Heartland products, Thor products and so on.

modern RV's quite often have a variety of issues that are missed at the factory AND when the dealer does the PDI.

consider yourself lucky. we too had the wood insert fall off the fridge. but that's a Dometic product, not an FR product.

our outside shower valves blew off the first nite overnighted, after we left the dealer. had to jury-rig a solution so we could have water for the trip home.
we also had a number of issues and that was a 2007 model.

the speakers are typical cheap speakers. it's a CAMPER, not a rolling media room, so they're not going to put high end speakers in a RV with a MSRP of $22k.
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Old 06-30-2013, 08:22 PM   #3
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For the outdoor speakers, we found that they run significantly quieter than the indoor speakers. We turn the inside speakers off when listening to music outside so we can turn the volume up without blaring loud inside the camper. Seems to work okay.
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Old 06-30-2013, 08:33 PM   #4
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Quote:
Originally Posted by bikendan View Post
i'd say you've gotten off pretty easy with your list.
that's pretty typical minor issues with all RV's anymore, no matter if they're FR products, Jayco products, KZ products, Heartland products, Thor products and so on.

modern RV's quite often have a variety of issues that are missed at the factory AND when the dealer does the PDI.

consider yourself lucky. we too had the wood insert fall off the fridge. but that's a Dometic product, not an FR product.

our outside shower valves blew off the first nite overnighted, after we left the dealer. had to jury-rig a solution so we could have water for the trip home.
we also had a number of issues and that was a 2007 model.

the speakers are typical cheap speakers. it's a CAMPER, not a rolling media room, so they're not going to put high end speakers in a RV with a MSRP of $22k.


I still think his list is to much for a new camper. I know they are building them cheaper and faster but it really shows a lack in the QA department. I couldn't stay in business long if I sent half tail products out the door. The problem is the customer has grown accustomed to it and tolerate it.
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Old 06-30-2013, 09:31 PM   #5
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I would say that's a pretty easy list as well.....although I understand how frustrating it is! We bought our 2013 somerset niagara last July and has been to the shop 7 times and is currently there now. On day of pick an electrical outlet caught fire, should have taken the omen! Our list has been electric lift for roof won't work, porch light cover melted, electrical shorts, frig not working occassionally, bed supports not installed right or to mention when in for repairs they bent the fresh water connection, broke the outside light and lost a small section of countertop!
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Old 06-30-2013, 09:53 PM   #6
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Apex, if you had read the amount of posts from new RV owners, that i have over the past 7 years and on various RV forums, you'd see that this owner's list is pretty minor and pretty much a standard number of issues, for most new RV's.
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Old 06-30-2013, 10:36 PM   #7
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Ok. Thanks for the input everyone. I feeling better. Even though I am big on customer service and getting something new that works 100% rather than what we deal with nowadays should not be something we need to become accustomed to. At least now know this is something most everyone has dealt with and not just me. I have bought new in the past and did have my list of issues but the roo was getting such good ratings. Guess when I get all this taken care of and work out the kinks I will be much better off.
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Old 06-30-2013, 10:39 PM   #8
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Quote:
Originally Posted by Changes_In_Latitudes View Post
For the outdoor speakers, we found that they run significantly quieter than the indoor speakers. We turn the inside speakers off when listening to music outside so we can turn the volume up without blaring loud inside the camper. Seems to work okay.
I had a rockwood 2007 HW276 prior to this one that had outdoor speakers. It was new and even for factory speakers they were fine. I'm not trying to have some sort of boom box where I will wake up the neighbors. I just want to hear the music outside as I am letting the kids listen to it inside while they fall asleep. But it seems like this is a common issue. I thought maybe the wiring was incorrect.
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Old 06-30-2013, 10:49 PM   #9
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Well if you find out there is a problem with your outdoor speakers, please repost. I'll be taking mine in then.
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Old 06-30-2013, 10:49 PM   #10
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Quote:
Originally Posted by MuddauberE View Post
Ok. I will start off with the fact that I really like my Roo. It's defiantly an upgrade from my HW popup. But I am having a lot of issues with it that frankly was the cause of someone trying to meet his quota on a Friday afternoon before getting to go home for the weekend.
The trailer has been in the shop for more than I've owned it. A list of issues are as follows

Caulking stick to the seals on the slid out as if they closed it too early before the caulk could dry.
Grommet missing on the stove.
Fridge door keeps sliding off. The wood part.
Missing caulk from the base of the shower causing water to leak from under the tub.
Loose stabilizers.
Improper connected outside shower causing it to leak. Easy fix.
Blown speaker
Outside speakers not being very loud. Extremely quiet in fact.

I've mentioned these because I want to know if anyone else has dealt with these problems with a new Roo. Is having an incomplete product a norm or did I just get that last of the straw off the product line. Again I really like it but its taking some time to get perfected to what it should have been off the floor.
Praises are welcome too. If you love your Roo and its been
Lasting you a long time that would be great for my confidence that I have a long lasting trailer for years to come with little problems in the future.
Sure makes the American Auto Industry look good, even at it's worst. Heard a lot of quality complaints, but never had door panels falling off and multiple parts missing and people saying, that's okay. Being from Michigan and all the auto industry ups and downs, I don't get it. I sure don't get when 22k isn't worthy of quality. That's a whole lot to me.
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