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Old 05-23-2012, 10:51 PM   #21
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Originally Posted by youroo View Post
These are Travel Trailers,buying from a local dealer does not help when you are on a long trip.Like you said they are not required to work on any unit. I am glad truck dealers dont have this policy. Youroo!!
We were several hundred miles away from RVD or from local dealers with the water heater/propane system.
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Old 05-24-2012, 09:21 AM   #22
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I have found that when traveling dealers have been very helpful and have pushed me to the front. I have only come across one dealer that would not and they were a dealer associated with Leisure Days. This year when my converter stopped working in Thunder Bay the dealer not only put me first but pulled a converter from a new TT to install in mine because they did not have one in stock. The problem with dealers start when you purchase from a RV wholesaler and then take your unit to your local dealer for repairs.
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Old 05-24-2012, 10:39 AM   #23
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Contacted FR about an hour ago and talked to Mark x124. Was informed I would have to supply my own hardware and figure out how to assemble it myself

The old table was so poorly put together and damaged I guess i'll have to take my own measurements and figure it out- unless someone has access to measurements/directions?

Thanks for all your input everyone.
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2012 Forest River Rockwood Roo 21SS(Reese Dual cam) (broken)
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Whelen warning setup, VHF/UHF radio, CIPA slip on mirrors & brakeman compact
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Old 05-24-2012, 07:23 PM   #24
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Originally Posted by ResQMoore View Post
Contacted FR about an hour ago and talked to Mark x124. Was informed I would have to supply my own hardware and figure out how to assemble it myself

The old table was so poorly put together and damaged I guess i'll have to take my own measurements and figure it out- unless someone has access to measurements/directions?

Thanks for all your input everyone.
That says a lot about how much Forest River cares about their customers. We got your money "now kiss off"!
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Old 05-24-2012, 07:31 PM   #25
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Originally Posted by ResQMoore View Post
Contacted FR about an hour ago and talked to Mark x124. Was informed I would have to supply my own hardware and figure out how to assemble it myself

The old table was so poorly put together and damaged I guess i'll have to take my own measurements and figure it out- unless someone has access to measurements/directions?

Thanks for all your input everyone.
Shouldn't be too much of a challenge, do you not have the old table with the hardware? Just measure the old one, remove hardware and re-install.
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Old 05-24-2012, 07:33 PM   #26
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That says a lot about how much Forest River cares about their customers. We got your money "now kiss off"!
What would you have them do? The instructions are the old table and the hardware is on the old table. That's about all FR can do. If the OP had a decent dealer, they would have repaired it.
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Old 05-24-2012, 08:40 PM   #27
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That says a lot about how much Forest River cares about their customers. We got your money "now kiss off"!
This is a tad unfair. FR has gone the extra mile in more than one case here and reported by our members.

There are somethings they can't do because of the contracts they have with their "independent" dealers. Not the best system for sure; but it is an industry standard.

We can rail all we want about how it should be the same as buying a new car, but you are not buying a car.

The dealer/manufacturer relationship in the RV industry is very different.
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Old 05-24-2012, 10:57 PM   #28
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My two cents- was not happy with the edge lamination on the counter top in our ROO19 on PDI in February. FR replaced and local dealer installed. After getting trailer home and doing some cleaning we spilled some water on the triangle shaped counter by the door, but did not notice it until the next day. The water seeped under the t-molded edge and caused the counter to severly delaminate. I contacted FR (copy dealer)and they sent me a new piece, at no charge, even though I offered to pay since it was clearly not a factory defect. They even offered to install if I brought the unit to their factory in Millersburg, IN. This would have been a two hour drive and at $4.00/gallon I decided to just install myself after making sure that this would not cause any future warranty issues. All in all I have been satisfied with the local dealer and FR service/responsiveness. Hopefully will not require it anymore in the future, just keep the standing water off the counters and edging.
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Old 05-24-2012, 11:09 PM   #29
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From my experience, you get the best results from treating others the way you would like to be treated. I only had minor issues, but I approached the FR warranty people with a friendly and open-minded phone call, and they responded with more than I asked for.
I also made sure that I told them that I liked our camper very much, rather than yelling at them that it was a pos. It seems that that was a refreshing change for them!
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Old 05-25-2012, 11:52 AM   #30
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From my experience, you get the best results from treating others the way you would like to be treated. I only had minor issues, but I approached the FR warranty people with a friendly and open-minded phone call, and they responded with more than I asked for.
I also made sure that I told them that I liked our camper very much, rather than yelling at them that it was a pos. It seems that that was a refreshing change for them!
Sort of like yelling at the cashier at Rotten Ronnies when your burger is raw and there is a hair in the mustard. When the manager is not willing to assist or can not assist (there is a difference) then corporate head office wears the distainment of the consumer. Starting out with a logical and evidence backed complaint presented in a manner in which the other person on the phone or email reciever will most times be more incliined to assist if treated with the availability of problem resolution and saving face... but if there is an impass or it takes repeated (my case 23 emails diplomatically stating facts and situations) failed to get resolutional decisions where does the consumer go?

Remember the old saying that the customer is always correct - misinformed, mislead, and sometimes beligerant but always correct.

I hated it when I would stop motorvehicle drivers for infractions and they would state "I pay your wages" BUT they in part were correct - they did! Same goes with the RV industry those who purchase from that particular company either like the product and or service (which can make a bad product right) or they will never be back.

And word of mouth for -VE product and service can kill a product & company faster than a Bernie Madoff scandle. For every +ve customer interaction passed along with there are 9 interactions shared.
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