New trailers, no matter who they were manufactured by will have issues, some small and some large.
Now with that being said I will tell my story of my new work and play that I special ordered in November and took delivery of in Feb of this year. Let me start by saying it is the most gorgeous and functional trailer I have owned (it is #12 of many manufacturers). It gets comments and wow can we look inside questions every time we have had it out. I picked it up at the plant in Goshen and was welcomed by everyone there as if I was family, and still feel that way.
Did I have problems,,,oh yes,,,more than I like to remember, were they big or little,, well they were huge to me,,but in reality rather small and easily corrected. I hate to say I had problems the very first time we used it, and the second time as well. I was disappointed and brought it to the attention of the warranty department, who truly took the position of what is the easiest way for us to correct this for you,, wow does that ease the anxiety.I had a trip planned that was going to take me within about 6 hours of their plant, I offered to take it back to them, they agreed, I was happy and all was taken care of, one funny side note my fridge failed while it was in their plant having repairs done, no problem, dometic is just down the street and a rep was there in a matter of 20 minutes. I was introduced to him by the plant manager and he had he look of fear as oh no an angry customer. I shook his hand, said I understand, things fail, he looked shocked, instantly said to the plant manager to replace it, even the plant manager was surprised. We talked for a good half hour about their products and quality control, he said that my attitude,,a good one got it replaced instead of repaired,,plus he wanted it to take back for testing to see where they failed.
After a long day there I was completed, and as others stated even things that I hadn't noticed or really cared about had been corrected. I had questioned them as to why when I ordered the cabinets in the garage I was told I could only get one four foot on each side as I wanted two but was told there wasn't enough room. I measured it when I got home and there was room, a $400 add on sale they missed. When we did our final walk through they said thanks for bringing the cabinet mistake to their attention as no one measured, and when we went into the cargo area I had another set of cabinets on the wall, and was told it was for my inconvenience,,WOW.
I have had no issues since, will definately buy more forest river products, and truly feel I made a few friends along the way. Be nice, don't threaten law suits etc, they don't want that any more than we do. I was in their place once where every time my phone rang it was a problem, a happy jovial person was a pleasure to deal with.
Now let's go camping and have fun !!!