Originally Posted by capucine
ResQMoore: it is too bad you ending up like this. No trailers are perfect and the part you need should not have taken this long for shipping. I have a feeling someone is responsable for this long waiting time and not being able to use your camper during this peak season. I had my share of problems with my 2011 minilite trailer ( twice at the factory for 2 complete floor change and rear wall plus baggages doors etc ) but my dealer was always there to help right away and even if my warranty was over they did it. I am now very happy with my trailer. I know the waiting time can be very painfull and even if you go for another brand I am sure that you will find theirs problems also. Forest Rivers is the biggest makers in the word and they have the power to back up their products. looks at how many makers went belly up and were bought by Forest Rivers. Good luck .
I sure do not expect perfection- but I would expect life safety issues to be taken care of before I almost blow myself up on the first camping trip with the unit. Also it should not take longer than 41 days to get a trailer fixed. Yes, the Roo is still not fixed. Not being able to use a camper during peak camping season is unacceptable and is the basis for my request for return on the Roo.
I'm not expecting my new trailer to be problem free- but I am expecting those problems to be taken care of expediently.
Forest River may be the largest manufacturer in the world, but I have to disagree- Forest River has not shown me at all that they have the power to back up their products. Now let me clarify this statement- I am not saying a word about any other brand/model/etc other than the Rockwood Roo specifically. I have no experience with other Forest River Products, but I won't give them another try. I have no faith or trust in the Rockwood Roo models and will never recommend them to anyone.
As I mentioned I purchased a new trailer. The friends we go camping with have bought 3 Keystone Trailers from them and never had any issues with the service. I must echo their comments- It is by far the best RV service I have ever experienced. They gave us a purchase price far below what any other dealer could touch. They expedited our dealer-prep and had our trailer ready to camp in one business day. The walk-through lasted 2.5 hours- and any issues encountered were taken care of on the spot. I covered every inch of that trailer and tested everything out.
I'm still not finished with Forest River, but they have lost me as a customer. Ill keep posting up my progress and hopefully finally when my trailer either gets fixed or returned.