Last August at the Rally in Elkhart, I request a service call to review the bunk ends on my 2009 23SS. The bunk ends appear to be delaminating, which I was sure.. The FR tech did confirm that the outer covering was delaminating and offered to replace the bunk ends with the new design. We scheduled the work at the factory for the end of our camping season.
We took the trailer to Middleburg in September and left it for two days. They replaced both bunk ends, an electric tonque jack, repaired a slideout problem, re-caulked all joints, replaced the flap door on the vent hood, cleared a clogged water line and winterized the trailer. All this was done at no charge.
As far as I'm concerned, FR has gone above and beyond.