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Old 03-27-2014, 08:35 AM   #11
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You know, if looking at it at face value, I wouldn't make a big stink out of it. Simply drop a little bug in the ear of the service manager that he can make up for it with expediting any future warranty repairs.
This is not the time to show your anger, displeasure or start poor relations with the people you will need service from in the near future. I say this because not everything will get caught during the PDI there is bound to be something show up no matter how minor with in your warranty period.
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Old 03-27-2014, 10:49 AM   #12
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You know, if looking at it at face value, I wouldn't make a big stink out of it. Simply drop a little bug in the ear of the service manager that he can make up for it with expediting any future warranty repairs.
This is not the time to show your anger, displeasure or start poor relations with the people you will need service from in the near future. I say this because not everything will get caught during the PDI there is bound to be something show up no matter how minor with in your warranty period.
I like this advice. I've also found that a little bit of leniency or understanding when mistakes happen go a long way with service managers. You'll be working with them again so good to build your relationship with them.
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Old 03-27-2014, 10:23 PM   #13
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Sorry to hear about the mis-schedule. The fact that they couldn't get the door open worries me a little bit.. I guess this means I will be doing my PDI before you now though... I will let you know how that goes ..

I agree with the others, maybe you could use it to get just a couple extra little goodies out of the store ? I'll probably mention your situation when I go in on Friday and see if I can encourage something along those lines for you ...

Robert
Robert, if I was you I would call Chris (Demo/delivery manager - I have his cell if you want me to email it to you) and make sure all is good for your PDI and the date/time is correct. Did you order a Roo?? Because I only saw 1 Roo in the demo lot and it was supposedly ours. Makes me wonder if it wasn't ours now. It had all the options we opted for on the outside.
Your PDI is tomorrow? Good luck. While you're there see if you have any luck unlocking my door.
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Old 03-27-2014, 10:30 PM   #14
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You know, if looking at it at face value, I wouldn't make a big stink out of it. Simply drop a little bug in the ear of the service manager that he can make up for it with expediting any future warranty repairs.
This is not the time to show your anger, displeasure or start poor relations with the people you will need service from in the near future. I say this because not everything will get caught during the PDI there is bound to be something show up no matter how minor with in your warranty period.
We did very well not showing our frustration. In fact we told the delivery manager it wasn't his fault and after spending a lot of time trying to get the door open we told him not to worry about it we would go and look at the inside of a 233S on the lot. We could see all the campers they were prepping. He gave me his cell number and asked me to call him once our PDI was reschedule so he could make sure it was on the books correctly and he personally would go over our camper w/ a fine tooth comb to make sure our PDI goes well.
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Old 03-27-2014, 10:37 PM   #15
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We did very well not showing our frustration. In fact we told the delivery manager it wasn't his fault and after spending a lot of time trying to get the door open we told him not to worry about it we would go and look at the inside of a 233S on the lot. We could see all the campers they were prepping. He gave me his cell number and asked me to call him once our PDI was reschedule so he could make sure it was on the books correctly and he personally would go over our camper w/ a fine tooth comb to make sure our PDI goes well.
Well, it sounds like the delivery manager is building in extra personal service already. That's good. Having a great PDI is priceless. But just in case, here's a tool for you:
RV Inspection Checklist.
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Old 03-27-2014, 11:31 PM   #16
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Op. If it makes you feel any better. I went and looked at a car today (an individual had for sale), and just before we pulled up, thier toddler jumped in, with the car running and locked the doors accidentally (and thier only set of keys inside). After about 15-20 min. he finaly understood and figured out how to roll the window down so we could get in.
Any how I bought the car and have a funny story to tell now!
Sometimes you just got to laugh about it all!!!

Congrats on you new toy!

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Old 03-27-2014, 11:35 PM   #17
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Op. If it makes you feel any better. I went and looked at a car today (an individual had for sale), and just before we pulled up, thier toddler jumped in, with the car running and locked the doors accidentally (and thier only set of keys inside). After about 15-20 min. he finaly understood and figured out how to roll the window down so we could get in.
Any how I bought the car and have a funny story to tell now!
Sometimes you just got to laugh about it all!!!

Congrats on you new toy!

MillerTime- Future Sabre Handler!!
You mean I'm not the only one? Only said toddler was locked in car seat and couldn't help. Had to call the Sheriff. Recently, repeated this with dog and was trying like heck to get dog to stamp paw on window button to no avail. Had to call tow truck. Soon I'll tie my record for number of back-up accidents in one year.
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Old 03-27-2014, 11:39 PM   #18
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You mean I'm not the only one? Only said toddler was locked in car seat and couldn't help. Had to call the Sheriff. Recently, repeated this with dog and was trying like heck to get dog to stamp paw on window button to no avail. Had to call tow truck. Soon I'll tie my record for number of back-up accidents in one year.
I'm sorry but I just chuckled and shook my head.
Man, I sure do like spare keys and hide-a-keys. Can't count the number of times I've locked my self our of my commuter car!

MillerTime- Future Sabre Handler!!
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Old 03-27-2014, 11:51 PM   #19
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The 4 hours for wasted drive time blows. Asking for a toys from the store for the woes is a thought I did that when I bought my last 2 units at time of sale.
Yes your gonna want a real good relationship with the service department.
If your lucks like mine your gonna get know them real well. Last time I was there I brought my service rep a 6 pack for looking out for me and unit.
Now the service from the techs is hit or miss. Making the service rep all the more important!
Congrats on the new toy!
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Old 03-28-2014, 07:07 AM   #20
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Robert, if I was you I would call Chris (Demo/delivery manager - I have his cell if you want me to email it to you) and make sure all is good for your PDI and the date/time is correct. Did you order a Roo?? Because I only saw 1 Roo in the demo lot and it was supposedly ours. Makes me wonder if it wasn't ours now. It had all the options we opted for on the outside.
Your PDI is tomorrow? Good luck. While you're there see if you have any luck unlocking my door.
They actually called to verify our date/time. So, I think we are good to go. We are picking up a Sunseeker 3010. I have a ton of stuff we brought to put in it. I"m really hoping they can get all of the doors and storage open ... I'll ask about your roo..

Robert
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