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Old 10-09-2015, 10:43 AM   #1
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Join Date: Sep 2015
Location: Michigan
Posts: 23
Poor Manufacturing Quality

I purchased a 2015 Rockwood Roo 21DK at the end of July of this Year for the main purpose of taking a 4 week vacation out west in September. In August, even before I took my trip, I had the unit in for service. Torn mattress, shower wall was coming unglued from structure & the front bunk leaked soaking the bunk. The bunk leak was fixed & the shower wall was glued and held in place with masking tape. That fix lasted until I hit the first bump. I could live with that, but what happened on my trip was inexcusable. 1st, the night before we were to leave, the locking mechanism on the left rear bunk broke. I managed to work around that, but it was a pain through the whole trip. 2nd, while driving on I-90 on North Dakota, my wife noticed the window was loose. I pulled over and found that the plastic arm attached to the metal brackets had broken ( my wife noticed and we had discussed the fact that the windows did not seal properly with the dealer in August when we had it in for service, they told us that they were sealed and working fine. Lucky for me, I had some blue painters tape in the truck and taped it closed. 3rd, the outside refrigerator is a great feature, but when it was plugged in it kept causing the GFI to trip, didn't use the frig for anything but storage. 4th, my wife noticed that the shower wall wasn't sealed to the wall properly and on the initial service call the dealer glued it in place. my wife put masking tape on it to hold it in place & that failed to work. She used the shower one morning and we found that there is a leak somewhere in the system. While cleaning up the puddles of water, I noticed that one of the walls was missing the molding. 5th, also while cleaning up the floor, I found a couple of wiring nuts laying around that I had not noticed earlier. Not sure what they belong to. 6th, In Wyoming, I happened to notice that the window on the dinette ( drivers side ) side of the trailer was beginning to flap. So out came the painters tape to save the day.

I always check to make sure things that are suppose to be tight are tight. It seems to very day I had to tighten the bolts on the tongue brackets on my E2 hitch, I think they should use a nyloc locking nut instead of the standard ones.

We made it home safely & I called the dealer to make a service appointment & due to employee turnover rate, had to start from scratch with information regarding my trailer ( not sure what happened to the original service order for parts that were to be obtained while I was gone ). When I talked to the service manager and described the problems, he indicated that he wasn't at all surprised.

Anyway, my point is that I love the features of my trailer, but the manufacturing of the trailer is pure crap. I remember the day when Rockwood was a respected name, perhaps that went away when Forest River took them over. It will be interesting how they handle replacing two windows, a bunk locking mechanism, and a shower wall.

Venting is good for the soul.
Jim Miller

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Old 10-09-2015, 06:47 PM   #2
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Location: indiana
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Man, what a pita. If it's any consolation, I don't think any of the laundry list of problems are super serious and should be an easy fix. Probably will depend on the competence of the dealership. We have been fortunate in that we have had only a couple minor issues and we have a good servicing dealer. Hopefully your issues will be fixed asap and you can get back out again. Good luck.

Jim and Deb
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Old 10-09-2015, 09:40 PM   #3
Join Date: May 2015
Posts: 48
I am concerned too. Purchased a 2016 21BD and have had a few problems.
Traded in a 2011 21ss because I got tired dealing with slide out issues.

Problems so far with the 21BD:

1. Passenger side skirting fell off 300 miles after leaving the dealer. The
manufacture sent me materials to fix the problem.
2. Light switch in bathroom came loose from wall. Was installed against
electrical cord inside the wall, causing switch to push out from wall. I
glued a small plastic panel to the wall and reinstalled the switch.
3. Shower leaked water through the walls. I caulked the fasteners attaching
the wall panels.
4. Plastic part attaching support poles on one tent end broke.
5. Bike rack is useless, the two fixed bike mounts are too close together.
6. No regulation of volume between inside and outside speakers.

Clearly there was no quality control used by the manufacture and dealer
on the unit I purchased. Having purchased the unit 600 miles from home,
and dealing with the dealer, I have solved the problems by myself, to my

I will admit that the workmanship and materials of this unit (my fourth camper) are not as good as my first ones. But I like the layout of the new one so much more.

Hope more campers will respond with their problems so we can help each
other out.
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Old 10-10-2015, 07:03 AM   #4
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Sorry to hear you are both having so many issues. My dk was purchased in June and has been pretty flawless in 40 nights of is crazy how much different two identical units can be as far as quality.

I use the outside fridge every time and have never tripped the gfi...that is one thing I would expect to be consistent. I do have mine on a power strip for ease of turning off...not sure if that makes a difference?

How did your locking mechanism break? Just curious so I can watch for issues.

Sorry your Roos are requiring so much work!
XLR 24HFS -> Roo 21DK -> RPod 183g
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Old 10-10-2015, 11:40 AM   #5
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6. No regulation of volume between inside and outside speakers.
Not sure why you think this is a "manufacturing issue." All speakers work off the same volume control. It's how it's designed. Nothing to do with FR.
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Old 10-10-2015, 01:07 PM   #6
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You can switch the speaker inputs and regulate the volume with the pretty slick. I usually just turn off the speaker by the tv when I want consistent volume in and out and works well.
XLR 24HFS -> Roo 21DK -> RPod 183g
2013 F150 FX4 EB
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Old 10-10-2015, 01:32 PM   #7
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Join Date: Sep 2015
Location: Michigan
Posts: 23
RooVader, while closing up the bunk, the canvas wasn't quite tucked in. When my wife closed the handle, the assembly that closes the latch broke away from the pin that went through it.

ps, it's the triangular shaped piece at the end of the rod
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Old 11-24-2015, 12:35 PM   #8
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Join Date: Nov 2015
Posts: 92
We picked up a 2016 23IKSS last month and generated a list of problems in short order.

- The inside speakers were wired as Zone 1 Left and Zone 2 Left. (No right channel.)
- The front tenting was not tight in the tracks. The end track cover wasn't even in place. (Hidden by the mattress during the walk-thru.)
- The upper vent for the fridge is 2/3 blocked by a wall panel. (Not sure if this is intentional - but it seems pretty dumb to have a nice big vent mostly blocked.)

What where they thinking?
- TV Antenna hits the radio antenna.
- The rear cargo door only opens halfway - hitting the spare tire.

What were we thinking?
- The sofa is vinyl. The backrest does not stay in place. The pillows do not stay in place. We do not stay in place.
- The dinette seats are vinyl - ditto.

Of course our 2011 21SS wasn't much better and these are not major issues - but - we haven't had anything more than a quick shakedown trip either. . .

2016 Roo 23IKSS / 2011 Tahoe
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Old 11-24-2015, 05:59 PM   #9
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Your tent end wasn't attached?

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Old 11-25-2015, 08:16 AM   #10
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Originally Posted by Summer2Go View Post
Your tent end wasn't attached?

Sent from my iPad using Forest River Forums

Sounds like the dealer never checked the attachment. Its a snap type of molding screwed to the door surface. I have seen them loose before while nosing around at RV dealers.

Eeyore...what fridge vent? The upper exterior?

I don't think it matters if its partially blocked. When you put a fridge in a slide, the fridge has a 12 volt fan that will exhaust out of the top vent because they can't use a roof vent. If you are referring to the exterior vent that's by design. They had to baffle it for the exhaust.

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