So far surprised at Gregg's reaction. I explained that I was the second owner of a 2009 Roo and that had delamination on the fiberglass. I told him that I was surprised that a camper only three years old would have such issues, especially in the great condition it was in and it was prepped by a Rockwood dealership. He said I could drive to the plant, which for me is only an hour and ten minutes, and have the upgraded bunk ends put on at a discount, but I would get pricing next week when the factory is back up and running.
I told him that I was surprised they would call it an upgrade due to the fact that many people have had this delamination issue. His response was it is an upgrade and it is not an issue, it is due to so many people's lack of proper maintenance. I retorted with the fact that even my own dealership called it a design flaw.
So, up to this point I am glad to hear I can "upgrade" the bunk ends at a discount. I was sad to see him get so defensive that its not their problem.
Question is: if a company felt so confident in the quality of the 2009 doors, why would they change it? Also why would they feel the need to offer a substantial discount to replace them? And no one can claim out of the kindness of their heart. If you are a company that believes in the quality of the product and you want to make a profit you do not offer great discounts on bunk ends.
I will shoot some pics today. It is very minor and I climbed in storage, there is no sign of water what so ever getting in under the door. I believe it has everything to do with the condensation that some of you had issues with.
I have informed Gregg to get on line and look at this forum. I told him I am logging my experience for all of the internet to see and I hope that they choose to make this a positive experience. We travel a lot and I would be more then inclined to get a vinyl sticker on all four sides nice and big that says Rockwood Roo, Don't Buy It!