I'm torn reading these recent threads about bad experiences at RVW. On the one hand, I had a very pleasant, seamless experience with picking up my Rockwood 2306 there. On the other hand, I can sympathize with the lack of communication on their part.
I tried several times before my pickup date to get Michelle in customer service to 1) confirm that my unit had in fact arrived at RVW, and 2) confirm that it had the correct options and was ready to pick up prior to me hitting the road from Colorado. I got neither from her, and eventually called my sales guy (Dave Prosser) from the road to confirm that everything was ready to go.
Who knows why they have such trouble communicating with the customer -- perhaps it's due to the volume, perhaps it's due to personalities. If they could fix that one area, I'd give them 100% high marks across the board.
For what it's worth, I filled out a customer comment form while I was there stating exactly what I said above. Hopefully other customers do the same, and they'll take it to heart and make some changes.