Oh okay, well I hope all goes well.
The number one rule of purchase is be prepared, and willing to walk away if you don't get what they advertize, what they've offered, what they promise. Period! Walking away without it will be dissapointing, but not even as much as taking delivery on something your not satisfied with.
We have the same problem with our Radio/CD/whatever unit. I'm assuming they are getting you a new one while it is back at the factory? I wish we had taken something to try, but did test it all out that weekend. I'll bug them next week on the replacement part. Running out to check bunkends after I finish this post!