Originally Posted by Barney1
1. We could take it as is and they would arrange with a local shop to have it fixed.
2. They could sent the unit back to the factory and have all 3 bunk ends replaced. Time 2 to 3 weeks
3. They could give us another unit on the lot which they had none but there was some on order. Time ??
We chose option 2.
Were we nuts.
Sorry to hear this Barney. That's definitely not the start that you wanted. Doesn't RVW open these trailers before pick-up to check for problems?
Option 2 - sending it back to the factory - was definitely the way to go.
Option 1 is chock full of risks unless you have a very
good local shop. I think this would have been a mess.
Option 3 would have taken longer than the 2-3 weeks that the factory needs to make this right.
The stories I have read about sending the unit back to the factory have always ended in good results. Can they deliver it to your house in Canada when completed?