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Old 05-03-2016, 10:42 AM   #11
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Originally Posted by RooVader View Post
What sort of racket was your furnace making? When they are new they tend to burn off some things and make some popping noises from expansion as well as setting off fire alarms in my experience. I had to run mine for a bit with the windows open before it calmed down.

Maybe you are talking about a completely different type of noise though.
It is almost certainly the fan blade hitting the housing.
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Old 05-03-2016, 10:52 AM   #12
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Glad to hear the dealer is working with you. Often they take the "you did not buy it from me so goodluck" approach. Many dealers also seem to be swamped with repairs so I had found that if I could fix it I did.. Forget the warranty. I had the stuff fixed for a few bucks but it was done. Some of the things, like the slide, I am with you. Let the dealer deal with it but expect it to take a while.
If the dealer had agreed to send me a furnace I would have happily swapped it out. However I was advised that I might void the warranty if I messed with it. Other than the slide everything else was minor/cosmetic and very easily done (that was the plan). The slide issue with the window thoroughly disgusted me last night. Hopefully it isn't a sign if things to come. It also majes the camper unusable unless I can shive the weatherstrip back in and caulk it so it doesn't leak water and also damage the finish.
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Old 05-03-2016, 01:05 PM   #13
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You're finding out that campers are crap.

My experience is they are all cheaply made and poorly serviced. If you decide to keep your camper, learn to fix it because dealers are awful and manufacturers (like Forest River) are worthless.
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Old 05-03-2016, 03:25 PM   #14
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My experience is they are all cheaply made and poorly serviced. If you decide to keep your camper, learn to fix it because dealers are awful and manufacturers (like Forest River) are worthless.
Clearly, I can fix it given the parts and irrespective of the warranty.
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Old 05-03-2016, 06:57 PM   #15
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My experience is they are all cheaply made and poorly serviced. If you decide to keep your camper, learn to fix it because dealers are awful and manufacturers (like Forest River) are worthless.
X2 ......Your work will be much better done.
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Old 05-03-2016, 08:29 PM   #16
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During the PDI the AC cooled the unit enough to run the furnace but it was 80 out so not for long. 1st night it blew 2 fuses 750 miles from home ~ 700 from my dealer so I called Atwood the manufacturer. Atwood sent a rep ~ I paid $50 service all. Problem fixed. Some times the dealer does not need to be the middle guy.
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Old 05-03-2016, 10:24 PM   #17
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The person who I had been in contact with at the dealer called me earlier today and contacted the service department at the (more) local dealer who was scheduled to look at my furnace issue, in order to have them look at my slide out problem while it is there. The service department at the dealer we bought the unit from has been very cooperative and has worked to help us take care of the problems we have had, with the exception of geting a replacement burner pan for the range top. We sent pictures and several email messages and made several calls with no response from her. Another lady in service verified that there was a work order started , but that was the last we had heard until I was told she needs further information to process the warranty claim. Obviously service at the dealer we made the purchase from had dropped the ball on this one.
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Old 05-04-2016, 06:50 AM   #18
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MiCamper6 sounds like you found a good dealer where your work is being done now glad to hear that. The info FROG Bob is good to keep on hand for a contact point. I know with our Cedar Creek I have been able to contact them when parts are needed some times at cost and sometimes not but still great to be able to get help from the factory, hope your division will be just as helpful if needed.
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Old 05-06-2016, 09:50 AM   #19
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How disappointing. No matter how good the service you are getting now is, I totally understand the disappointment of buying something brand new and expecting it to be perfect and to not have any issues. Hopefully they get it all fixed up better than new and this will all become a distant memory as you make new memories in your Roo.
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Old 05-06-2016, 10:48 AM   #20
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We understand that there would be issues with a new unit, and are so far satisfied with the response of the service department at our dealer. Until this last event the problems we have seen didn't preclude us from using the Roo. We would be more than happy to have service at the dealer we are taking it to for repairs repairing it in a timely manner and in such a way so we can use it until the replacement parts (window) comes in. We can't ask for much more in these circumstances.
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