We had that problem and cleaning the seal didn't help. That ball is hinged and turned out one side had popped off. Got it back on and fine since.
(We had a visitor use the facilities who managed to cause the problem - I didn't ask for details).
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2015 Shamrock 23IKSS, Oyster shell
2019 Chev Silverado LT Z71 Ext. Cab, 4x4, 5.3L V/8
Reese Straight Line WDH, 2000W Honda Gen.
2 Old Town kayaks & 2 Boston Terriers - Zoey/Gonzo
Lar & Ruth
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