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Old 08-24-2016, 01:58 PM   #11
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The story continues....so they determined the canvas was too small and needed to be replaced. They got the new canvas in and opened it up and it had a hole in it. They said they would have to order another one. It came in last week, took the trailer back to them last Saturday. They just emailed me this morning saying they wanted me to be aware that the hole in the canvas was patched and they should be done with it tomorrow. They didn't ask if I was ok with a patched hole on the canvas. What would you do? I paid for this trailer brand new. I didn't pay for a patched up hole on the vinyl. That brings down the trailer value for if we wanted to sell it. I already emailed her back and said this was unacceptable and we want a new canvas ordered and expect to be reimbursed for having to bring it in to them 3x now. It's an hour each way to the dealership. It takes 3 hours out of our day every time we take it in plus the gas. Is it unreasonable to expect the canvas to be in new condition and not patched up.
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Old 08-24-2016, 04:06 PM   #12
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I would not be happy! I would ask for new!
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Old 08-24-2016, 04:25 PM   #13
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The story continues....so they determined the canvas was too small and needed to be replaced. They got the new canvas in and opened it up and it had a hole in it. They said they would have to order another one. It came in last week, took the trailer back to them last Saturday. They just emailed me this morning saying they wanted me to be aware that the hole in the canvas was patched and they should be done with it tomorrow. They didn't ask if I was ok with a patched hole on the canvas. What would you do? I paid for this trailer brand new. I didn't pay for a patched up hole on the vinyl. That brings down the trailer value for if we wanted to sell it. I already emailed her back and said this was unacceptable and we want a new canvas ordered and expect to be reimbursed for having to bring it in to them 3x now. It's an hour each way to the dealership. It takes 3 hours out of our day every time we take it in plus the gas. Is it unreasonable to expect the canvas to be in new condition and not patched up.

Is the patch temporary so you can use it while they order another new canvas?


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Old 08-24-2016, 06:48 PM   #14
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Is the patch temporary so you can use it while they order another new canvas?


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Nope. They think this is an acceptable fix and we should be ok with it. 😂😂😂
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Old 08-24-2016, 07:28 PM   #15
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Nope. They think this is an acceptable fix and we should be ok with it. 😂😂😂

Totally not right! I hope you push back at that!


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Old 08-25-2016, 02:15 PM   #16
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Just heard from the manager. They are still putting on the patched canvas but ordering a new one and when it comes in, they will come get the trailer and take it back to the dealership and then bring it back to us. Yay!
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Old 08-25-2016, 03:32 PM   #17
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Just heard from the manager. They are still putting on the patched canvas but ordering a new one and when it comes in, they will come get the trailer and take it back to the dealership and then bring it back to us. Yay!

Great, that was the outcome I was hoping for you! 🤗


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